Nedbank Life Insurance Contact Details

Nedbank sells life cover under the MyCover Life name, and it is a different product from its funeral cover and its credit life cover, each of which has its own terms. There is one number for logging any Nedbank insurance claim rather than a dedicated life insurance line.

Official provider route

• Log an insurance claim: 0800 333 111
• Nedbank contact centre, toll free and 24 hours: 0800 555 111
• Client complaints helpline: 0860 444 000 or 011 710 4011
• Product page and call back request: personal.nedbank.co.za/insure/life-cover.html

Product or service support

MyCover Life is described on the product page as cover of up to R3 million without waiting periods, though the insurance menu on the same site describes life cover as up to R2 million, so confirm the cover amount on your own quotation rather than relying on either figure. The published benefits include accidental death cover of up to R3 million for up to 10 beneficiaries with no waiting period, funeral cover of up to R75 000 for the main member, one spouse, three children and four parents, and a grocery benefit of up to R5 000. Nedbank states that 75 percent of valid funeral claims are paid in under 30 minutes, and that payment is made within 24 hours of documents being submitted to cover funeral costs.

Eligibility, account or policy requirements

The exclusions matter more than the headline figure. Nedbank states that claims related to self-inflicted injury or suicide in the first 12 months of the policy are not covered, nor are claims from hazardous activities such as war, acts of a foreign enemy or terrorism, nor any condition, illness or injury that existed within 24 months before the policy start date or its reinstatement. The grocery benefit has no waiting period for accidental death but a six month waiting period for natural causes. A lapsed policy can be reinstated within six months without starting over. Discounts of five percent each are offered for applying online through the Money app or Online Banking and for having the premium debited from a Nedbank account. Quote your policy number rather than your bank account number when you call.

Escalation route

Log the claim on 0800 333 111 and have the death certificate and the policy number ready, since the claims team will list the remaining documents. If Nedbank does not resolve a complaint, use the client complaints helpline first and get a reference. A complaint about how a life claim was assessed or settled then goes to the National Financial Ombud on 0860 800 900. A complaint about the advice given when the policy was sold is a separate route to the FAIS Ombud on 0860 663 274. Note that the numbers Nedbank publishes for the National Credit Regulator and the ombud offices are those independent bodies own numbers and not Nedbank lines.

Sources

• Nedbank life cover product page: personal.nedbank.co.za/insure/life-cover.html
• Nedbank insurance claims process: personal.nedbank.co.za/insure.html