Emerald Insurance Contact Details

Emerald no longer has its own website. The emeraldsa.co.za address now redirects to Santam corporate property insurance pages, so an Emerald policy or enquiry is a Santam matter and the Santam numbers below are the ones to use.

Official contact channels

• Santam call centre: 0860 444 444
• Santam claims: 0860 505 911
• Corporate property pages: santam.co.za/insurance/for-specialised-risks/corporate-property/
• If you have a broker, the broker is your first route

What this organisation provides

The business Emerald handled is corporate property insurance, which sits in Santam specialised risks alongside engineering and marine. This is large commercial cover for corporate property risks rather than personal household or car insurance, and it is placed and serviced through brokers rather than bought directly. That is why a corporate property matter usually moves faster through your broker than through a general call centre: the broker holds the placement, the schedule and the claims history.

Address and operating information

Santam publishes a corporate property team page listing named executives with direct dial numbers and individual work mailboxes. Those are personal work contacts for specific people rather than published service lines, so they are not reproduced here. If you have been dealing with a named person, use the contact details they gave you directly. Otherwise use the general Santam numbers above or your broker, both of which will route you without depending on one individual being available.

Support and escalation routes

For a claim, notify through your broker or the Santam claims number and keep the reference and the date of notification, since late notification is a common reason cover is disputed on commercial policies. If Santam does not resolve a complaint, a complaint about the insurer or the handling of a claim goes to the National Financial Ombud on 0860 800 900. A complaint about the advice given when the cover was placed is about the broker rather than the insurer and goes to the FAIS Ombud on 012 762 5000. The Financial Sector Conduct Authority is the licensing authority for both the insurer and the broker.

Sources

• Santam corporate property page, which emeraldsa.co.za now redirects to: santam.co.za/insurance/for-specialised-risks/corporate-property/
• Santam call centre and claims numbers published in the site header: santam.co.za