Insurance & Medical Aid · Contact details
Standard Bank Insurance Online Contact Details
The Standard Bank Business Online contact number is 0860 123 007, the Business Online call centre for general queries, domestic banking and international banking, with email to businessonline@standardbank.co.za. For Business Online limits, conversions and releasing payments, Standard Bank’s Electronic Banking Solutions team is on 086 642 6336 or electronicbankingsolutions@standardbank.co.za. Standard Bank Online Share Trading is on 0860 121 161, and for chat, Standard Bank offers a WhatsApp chatbot on +27 64 570 0291. Every detail below was read from the Business Online contact page on businessonline.standardbank.co.za and Standard Bank’s contact directory on standardbank.co.za on 16 September 2026.
Official provider route
Standard Bank Business Online contact details
| What you need | Telephone | |
|---|---|---|
| Business Online general queries | 0860 123 007 | businessonline@standardbank.co.za |
| Business Online international banking | 0860 123 007 | InternationalOnlineQueries@standardbank.co.za |
| International Trade System, status of payments | 0860 123 007 | |
| Domestic banking admin office | 0860 123 007 | BOLClientServicesDomesticAdmin@standardbank.co.za |
| Electronic Banking Solutions (limits, conversions, releasing) | 086 642 6336 | electronicbankingsolutions@standardbank.co.za |
| Trade services profile changes (fax) | Fax 011 631 6173 | |
| Investor Services | 0800 776 228 | |
| Online Share Trading | 0860 121 161; international +27 11 378 7876 | securities@standardbank.co.za |
| Business clients call centre | 0860 109 075 | BCBEnterprisedirect@standardbank.co.za |
| Standard Bank Business Online global site | +27 10 249 0054 | information@standardbank.co.za |
Standard Bank Business Online call centre
Standard Bank’s Business Online contact page lists 0860 123 007 for Business Online general queries, international banking, the International Trade System and the status of payments, and for the domestic and international banking admin offices. Email general queries to businessonline@standardbank.co.za and international banking queries to InternationalOnlineQueries@standardbank.co.za. The page does not publish call centre hours.
Standard Bank chat online and WhatsApp
Standard Bank’s contact directory lists a WhatsApp chatbot on +27 64 570 0291. For card machines, the Merchant Solutions WhatsApp chatbot on +27 76 698 5121 guides you through issues on AutoLink, AutoLane, AutoSwitch and PocketBiz devices, and Merchant Solutions is also on 0860 109 075 or merchantsupport@standardbank.co.za. For Standard Bank’s SB Mobile network, the directory gives support@mobile.standardbank.co.za and the support desk on 0801 212 577 or 031 819 5321.
Product or service support
Standard Bank online payments help: limits and releasing
For Business Online payment limits, batch conversions and releasing payments, the contact page gives Electronic Banking Solutions on 086 642 6336 and electronicbankingsolutions@standardbank.co.za. Much of this can also be done without calling: Standard Bank says Business Online self-service lets you activate, reset and lock user passwords, manage two-factor tokens and switch users to backup one-time passwords, create and delete users, assign roles, and manage account, user, transaction and beneficiary limits and authorisation profiles. Standard Bank says most self-service requests take effect immediately and can be done outside normal operating hours.
What Business Online includes
Standard Bank’s Channel Services page describes the Business Online services it supports: a dashboard, self-service administration, order management to track, approve, amend or delete transactions, full transaction feedback showing failed transactions and consolidated reports, Pay Alerts that notify beneficiaries of domestic and cross-border payments in real time, and Host to Host and Corporate SWIFT connections from your ERP system. Standard Bank says Business Online is available across its Africa markets and on a Business Online Mobile App.
Standard Bank online trading contact
For Standard Bank Online Share Trading, the contact directory lists 0860 121 161 in South Africa, +27 11 378 7876 internationally, and securities@standardbank.co.za. Investor Services is on 0800 776 228. Standard Bank also offers eMarketTrader through Business Online, which it describes as a platform for trading globally across major exchanges with market research, real-time pricing and trade execution.
Eligibility, account or policy requirements
For profile amendments to an enhanced Business Online profile, Standard Bank asks you to contact the Business Online support contact centre, and to change an authorised person, a Business Online representative helps you complete the documents. Standard Bank’s Help and Support section also has prescribed forms, such as payment recall, billing account changes, deleting an operator and terminating a Business Online profile, which can be completed online, printed, signed and posted, faxed or delivered to the relevant administration office.
Standard Bank Limited is a licensed financial services provider and registered credit provider (NCRCP15).
Escalation route
Personal internet banking and fraud
Business Online is Standard Bank’s corporate and business platform. For personal internet banking, Standard Bank’s directory lists 0860 123 000 and information@standardbank.co.za, and the fraud line is 0800 020 600 in South Africa.
Sources
- Business Online Contact us, Self-Service, Channel Services and Profile Updates pages, businessonline.standardbank.co.za, read 16 September 2026
- Standard Bank Contact us directory, standardbank.co.za/southafrica/personal/contact-us/contact-us-details, read 16 September 2026