Hollard Funeral Policy Contact Details

Hollard’s funeral insurance runs on one toll-free number for both policy queries and claims, but it uses two different mailboxes: one for the policy and one for a claim. Sending a death certificate to the general mailbox instead of the claims one is an easy way to lose a day. Read from hollard.co.za on 13 September 2026.

Official contact channels

• Funeral insurance, general enquiries and claims: 0800 935 465
• Policy enquiries: mypolicy@hollard.co.za
• Funeral claims: mypolicyclaims@hollard.co.za
• Online enquiry, complaint and compliment forms on the Hollard contact page, answered within 48 business hours

Making a funeral claim

• Call 0800 935 465 to report the death and ask what documents your policy needs
• Email the documents to mypolicyclaims@hollard.co.za, with the policy number and the deceased’s full name in the subject line
• Ask for a claim reference and use it on every follow-up

Many Hollard funeral policies are sold through partner brands, retailers and brokers rather than by Hollard directly. If your policy document shows a partner’s name as well as Hollard’s, check the document for the claims route it gives. If it names Hollard as the insurer, the routes above apply.

Address and operating information

Hollard head office: 22 Oxford Road, Parktown, Johannesburg. Postal: PO Box 87419, Houghton, 2041. Hollard lists branches and support centres through Find a Branch on its contact page. Hollard Life Assurance Company Ltd is an authorised financial services provider.

Support and escalation routes

• Complaints: the Send a Complaint form on Hollard’s contact page
• An unresolved funeral claim dispute: the National Financial Ombud Scheme, 0860 800 900
• Fraud or unethical behaviour: Hollard’s independent tip-off line, toll-free 0801 516 170, or hollard@tip-offs.com

Sources

• Hollard contact page: hollard.co.za/contact-us