Sanlam Funeral Cover Contact Details

Sanlam says funeral claims are processed within four hours and approved claims are paid within 48 hours, subject to documents and validation. Which documents you need changes with the cause of death. An unnatural or unknown cause needs a police report as well, and a road death needs the accident report, so it is worth knowing which list applies before you start. Read from sanlamonline.co.za on 13 September 2026.

Official contact channels

• Funeral cover, phone and WhatsApp self-service: 086 123 5433
• Sanlam client line: 0860 726 526 or 011 359 7700, Monday to Friday 08:00 to 17:00
• Find a Branch, for help with policy questions and claims in person
• Claim forms to download from the funeral cover claims page on sanlamonline.co.za

Documents for a claim

For a natural death:

• The Home Affairs death certificate, and a copy of the deceased’s ID
• A copy of the claimant’s ID
• Proof of the bank account, ideally a bank-stamped statement no older than three months
• The BI/DHA-1663 notification of death or BI/DHA-1680 death report

For an unnatural or unknown cause of death, add the completed police report, and the road accident report if a vehicle accident caused the death. For a stillborn child, Sanlam asks for the mother’s certified ID, the notice of stillbirth and a letter from the doctor at the birth. If the ID number on the death certificate does not match the ID, a Home Affairs letter explaining the difference is required.

What this product provides

Depending on the product, Sanlam funeral cover can include up to 30 people per policy, a double accident benefit, a grocery benefit from R1 000 a month, cash back every three years while premiums are paid, yearly cover increases, and premium holidays once the policy has been active for 24 months. Bought through a Sanlam adviser, you and your spouse can each be covered for up to R100 000 at the start.

Support and escalation routes

A beneficiary without a bank account can be paid through a third party’s account, with that person’s certified ID, a bank statement and Sanlam’s discharge form. An unresolved dispute about a funeral claim goes to the National Financial Ombud Scheme on 0860 800 900.

Sources

• Sanlam funeral cover: sanlamonline.co.za/personal/insurance/funeral-cover
• Sanlam funeral cover claims: sanlamonline.co.za/help/claims/funeral-cover