Banking & Finance · Contact details
FNB Personal Loans Contact Details
The FNB Personal Loans Service Call Centre is 087 730 5596, and existing FNB clients can also ask for help through Secure Chat® on the FNB App or through their Private Advisor. FNB Personal Loans is a product line of FirstRand Bank Limited, a registered credit provider (NCRCP20) and authorised financial services provider (FSP 3071).
This page covers FNB personal loans only. For FNB’s other numbers, see the main FNB contact details page.
FNB Personal Loans contact details at a glance
| Route | Details |
|---|---|
| Personal Loans Service Call Centre | 087 730 5596 |
| Secure Chat on FNB App | Secure Chat® (FNB App) |
| Credit provider registration | NCRCP20 and FSP 3071 (FirstRand Bank Limited) |
Official FNB Personal Loans route
FNB’s Personal Loans FAQ sends clients to three channels: Secure Chat® on the FNB App, your Private Advisor if you have one, or the Personal Loans Service Call Centre on 087 730 5596. FNB does not publish a separate personal loans email address in its FAQ, so use the call centre or Secure Chat for questions about an existing loan or an application.
Personal loan support
FNB lets you borrow from R1 000 up to R450 000. The FAQ sets out these product features:
- Same-day payout: the loan can pay out on the same day once your documents are in and you accept the DebiCheck mandate. Mandates not confirmed before 20h00 expire and are reactivated on the next business day.
- Top-Up Loan: settles and replaces an existing FNB personal loan, with no initiation fee.
- Credit Switch: consolidates qualifying debt into one loan.
- Early settlement: there are no penalty fees for settling early. Your paid-up letter is in the FNB App under Document vault > Lend > Letters.
- Take-a-break: gives you a January payment holiday.
To get a settlement quote:
- On the FNB App, open your Personal Loan account, then choose Account Options > Detailed Balance.
- Or on Online Banking, go to the Accounts tab, choose Personal Loan and download the settlement quote.
Eligibility and loan requirements
To apply for an FNB personal loan you must be 18 to under 70 years old and permanently employed or self-employed. You will need:
- A valid South African ID
- Proof of income (a payslip or ITA34)
- Your latest 3 months’ bank statements
Credit life cover (the Customer Protection Plan) is mandatory on loans longer than 7 months.
Escalation route
FNB does not publish a separate escalation line for personal loans in its FAQ. If your application is declined, FNB suggests you ask why through Secure Chat or on 087 730 5596 before you apply again.
For other lenders, browse the banking and finance hub or the banking directory F listings.
Frequently asked questions
What is the FNB personal loans contact number?
The Personal Loans Service Call Centre is 087 730 5596. You can also use Secure Chat® on the FNB App.
Is there an FNB personal loans email address?
FNB’s Personal Loans FAQ does not list an email address. It routes clients to Secure Chat, a Private Advisor or 087 730 5596.
How much can I borrow from FNB?
FNB personal loans range from R1 000 up to R450 000.
Are there penalties for settling my FNB loan early?
No. FNB charges no penalty fees for early settlement, and the paid-up letter is in the FNB App under Document vault > Lend > Letters.
Why has my FNB loan not paid out?
The loan pays out once your documents are in and the DebiCheck mandate is accepted. A mandate not confirmed before 20h00 expires and is reactivated on the next business day.
Whose number is 087 730 5596?
087 730 5596, also written 0877305596 or +27 87 730 5596, is FNB’s personal loans number, which FNB’s Personal Loans FAQ gives alongside Secure Chat and your Private Advisor.
Sources
- FNB, Personal Loans FAQs (PDF): fnb.co.za/downloads/loans/Personal_Loans-FAQs.pdf, read 2026-09-25