Banking & Finance · Contact details
Superfund Contact Details
The Old Mutual SuperFund Service Centre is on 0860 20 30 40, and you can email SuperFund@oldmutual.com or WhatsApp 082 754 8146. In South Africa, SuperFund is Old Mutual SuperFund, Old Mutual’s commercial umbrella retirement fund, which employers choose for their staff.
This is not Superfund Gold or Superfund Asset Management in Austria, or Just Superfund in Australia. SuperFund, Preservation and Protektor members all use the same service centre.
SuperFund contact details at a glance
| Route | Details |
|---|---|
| SuperFund Service Centre | 0860 20 30 40 |
| SuperFund email | SuperFund@oldmutual.com |
| SuperFund WhatsApp | 082 754 8146 (send “Hi”) |
| Old Mutual WhatsApp (send ‘Retire’) | 0860 933 333 |
| Employer / new business enquiries | employeebenefits@oldmutual.com |
| Claims (MyClaim, online) | Log in on oldmutual.co.za |
| Old Mutual App | Android, iOS and Huawei |
Official contact channels
Members can call the SuperFund Service Centre on 0860 20 30 40 or email SuperFund@oldmutual.com. For WhatsApp, save 082 754 8146 as a contact on your phone and send “Hi”. Old Mutual’s general WhatsApp line, 0860 933 333, takes the message “Retire” for retirement queries.
Employers interested in SuperFund for their business can email employeebenefits@oldmutual.com.
What this organisation provides
SuperFund is an umbrella retirement fund: many employers join one fund instead of running their own. The employer chooses SuperFund, and both the member and the employer pay monthly contributions.
Old Mutual calls SuperFund the largest commercial umbrella fund in South Africa (as at 2024), with 5 730 participating employers and R174.87bn under management. Old Mutual says it introduced the first umbrella fund in South Africa in 1985.
Address, claims and operating information
Members can check their SuperFund balance on WhatsApp, on Old Mutual’s secure services or in the Old Mutual App, which is available for Android, iOS and Huawei.
To claim:
- Log in via the Old Mutual website.
- Open the claims system, MyClaim.
- Complete and submit the online form.
Old Mutual does not publish a walk-in address or service hours for SuperFund on its member page.
Support and escalation routes
Old Mutual does not list a separate SuperFund escalation line. If a claim or query is not resolved, contact the service centre on 0860 20 30 40 or SuperFund@oldmutual.com again with your member number, and speak to your employer’s HR or payroll team, since your employer chose the fund. Other financial providers are listed in the banking directory and on the banking and finance hub.
FAQs
What is the SuperFund contact number?
Call the Old Mutual SuperFund Service Centre on 0860 20 30 40.
What is the SuperFund email address?
Members email SuperFund@oldmutual.com. Employers asking about joining use employeebenefits@oldmutual.com.
How do I check my SuperFund balance?
Use SuperFund WhatsApp on 082 754 8146 (send “Hi”), Old Mutual’s secure services or the Old Mutual App.
How do I claim from SuperFund?
Log in on the Old Mutual website, open MyClaim, then complete and submit the online form.
Sources
- Old Mutual, SuperFund members: oldmutual.co.za/corporate/employees/superfund-members/, read 2026-09-26
- Old Mutual, SuperFund for employers: oldmutual.co.za/corporate/employers/retirement-solutions/superfund/, read 2026-09-26