Insurance & Medical Aid · Contact details
iWYZE Home Insurance Contact Details
The iWYZE home insurance contact number is 0860 93 94 93, the single line iWYZE uses for customer service, claims and home emergencies, and its WhatsApp number is 031 835 4245. iWYZE is a direct insurer brand whose home buildings and household contents cover is underwritten by Old Mutual Insure Limited.
iWYZE does not run a separate home insurance line. For its other products, see the main iWYZE contact details page.
iWYZE home insurance contact details at a glance
| Route | Details |
|---|---|
| Customer service, claims and home emergencies | 0860 93 94 93 |
| 031 835 4245 (chat only) | |
| Home insurance quote / call-me-back form | iwyze.co.za/products/home-insurance |
| Complaints email | complaints@iwyze.co.za |
| Complaints by phone | 0860 93 94 93 |
| Claim objections team | claimobjections@iwyze.co.za |
| Home Emergency Services | 24/7 |
Official iWYZE home insurance route
Call 0860 93 94 93 for home insurance questions, to notify iWYZE of a claim, and for Home Emergency Services. The WhatsApp number 031 835 4245 is for chat, not voice calls. For a new quote, fill in the call-me-back form on the iWYZE home insurance page, choosing home buildings, home contents or both, and a consultant will call you.
Home insurance product support
iWYZE home insurance comes in two parts, which you can take separately or together:
- Buildings insurance: covers the physical structure of your home.
- Household contents cover: covers the possessions inside your home.
Optional extras include cover for geyser repairs and power surges. Home Emergency Services are included for iWYZE Home Insurance policyholders and are available 24/7 on 0860 93 94 93.
What you need to claim on your policy
To register a homeowners or household contents claim, have these ready:
- your iWYZE policy number;
- your ID number;
- supporting documents for the loss;
- a SAPS case number, if applicable.
- Call 0860 93 94 93 to notify iWYZE of the claim.
- Give your policy number, ID number, the relevant documents and a SAPS case number where applicable.
- Supply the listed information within the period the agent gives you.
Escalation route
To complain, email complaints@iwyze.co.za or call 0860 93 94 93. If you are unhappy with the outcome of a claim or complaint, iWYZE’s Objections Team will review the matter; email your objection to claimobjections@iwyze.co.za.
iWYZE short-term products, including home buildings and household contents cover, are underwritten by Old Mutual Insure Limited, Reg. No 1970/006619/06, a licensed FSP and non-life insurer.
For other home insurers, browse the insurance and medical aid hub or the insurance directory I to L listings.
Frequently asked questions
What is the iWYZE home insurance contact number?
Call 0860 93 94 93. It is the same number for sales, claims and home emergencies.
Does iWYZE have a WhatsApp number?
Yes, you can chat to iWYZE on WhatsApp at 031 835 4245.
How do I lodge a complaint with iWYZE?
Email complaints@iwyze.co.za or call 0860 93 94 93. Objections to an outcome go to claimobjections@iwyze.co.za.
Is iWYZE home emergency help available at night?
Yes. Home Emergency Services are included for iWYZE Home Insurance policyholders and are available 24/7.
Sources
- iWYZE, Home insurance: iwyze.co.za/products/home-insurance, read 2026-09-26
- iWYZE, Contact: iwyze.co.za/contact, read 2026-09-26
- iWYZE, Claim: iwyze.co.za/claim, read 2026-09-26
- iWYZE, Complaints infographic (PDF): d3ln7knmhh7r89.cloudfront.net/static/iWYZE_complaints_infographic.pdf, read 2026-09-26