Insurance & Medical Aid · Contact details
Momentum Provident Fund Contact Details
The Momentum provident fund contact number for FundsAtWork members is 0860 657 585, or email momentumcorporateclient@momentum.co.za; members of an employer’s own stand-alone fund call Momentum Retirement Administrators on 0860 444 438. There is no fund legally called “Momentum Provident Fund”: Momentum’s umbrella provident fund is the FundsAtWork Umbrella Provident Fund, sponsored by Momentum Metropolitan Life.
Check your benefit statement to see which fund you belong to, then use the matching route below. This page does not cover Momentum Medical Scheme or Momentum retail investments; for those, see the main Momentum contact details page.
Momentum provident fund contact details at a glance
| Route | Details |
|---|---|
| FundsAtWork member queries (all FundsAtWork member queries) | 0860 657 585 |
| FundsAtWork member email | momentumcorporateclient@momentum.co.za |
| FundsAtWork WhatsApp | 087 240 6653 (say “Hello”) |
| FundsAtWork international number | +27 11 505 1506 |
| Smart Claims (FundsAtWork claims) | 0860 657 585 |
| Smart Counsel (member financial guidance) | membersolutions@momentum.co.za |
| Retirement benefit counselling (sharecall) | 0860 44 43 40 |
| Retirement benefit counselling (direct) | 011 505 1565 |
| Complaints resolution department | complaints.resolution@momentum.co.za |
| Momentum Retirement Administrators (stand-alone fund member queries) | 0860 444 438 |
| Momentum Retirement Administrators email | fundqueries@momentum.co.za |
| Momentum Retirement Administrators international | +27 11 505 1830 |
| Website / online profile registration support | 0860 999 932 |
| Fund registered office switchboard | 012 671 8911 |
| Registered address | 268 West Avenue, Centurion, Gauteng, 0157 |
| Call centre hours | Monday to Friday 08:00 to 16:30; closed weekends and public holidays |
Official Momentum provident fund route
Momentum runs two umbrella funds: the FundsAtWork Umbrella Pension Fund and the FundsAtWork Umbrella Provident Fund. Your employer chose one of them, and your benefit statement shows which. All FundsAtWork member queries, including claims through Smart Claims, go to 0860 657 585 or momentumcorporateclient@momentum.co.za. You can also WhatsApp 087 240 6653 and say “Hello”. From outside South Africa, call +27 11 505 1506.
If your employer has its own stand-alone fund administered by Momentum, call Momentum Retirement Administrators on 0860 444 438 (+27 11 505 1830 from abroad) or email fundqueries@momentum.co.za. Both call centres are open Monday to Friday from 08:00 to 16:30 and are closed on weekends and public holidays.
Balance check and member support
For a Momentum provident fund balance check, use the FundsAtWork smart benefit statement, which gives a real-time summary of your retirement and group insurance benefits. You can get a copy by logging in at momentum.co.za, emailing momentumcorporateclient@momentum.co.za or calling 0860 657 585.
- Online access: create a profile and log in at momentum.co.za, then click View details under Investments and Savings to reach the Momentum Corporate member portal. For help registering, call 0860 999 932.
- Retirement benefit counselling: counsellors are available on weekdays from 08:00 to 17:00 on the sharecall number 0860 44 43 40 or the direct number 011 505 1565.
- Financial guidance (Smart Counsel): email membersolutions@momentum.co.za or WhatsApp 087 240 6653.
- Two-pot withdrawals: Momentum’s contact page has a Two-pot client support option for two-pot withdrawals and related queries.
Eligibility, account or policy requirements
Keep your benefit statement at hand when you call, because it tells the consultant which fund you belong to. You can update your personal details online at momentum.co.za, by calling 0860 657 585, or with the form in your welcome pack.
Nominate beneficiaries on form MEB002 for approved fund benefits and form MEB070 for unapproved insurance benefits. The trustees decide how fund death benefits are allocated.
The FundsAtWork Umbrella Provident Fund is registered under the Pension Funds Act, number 12/8/32083. Its registered address is 268 West Avenue, Centurion, Gauteng, 0157, switchboard 012 671 8911. Requests for fund records under PAIA go to the Principal Officer at that address using Form B.
Escalation route
Momentum’s member guide sets out three steps for a FundsAtWork complaint:
- Call the service consultant on your scheme on 0860 657 585.
- If it is not resolved, take the complaint to your scheme’s portfolio head, who confirms receipt within 24 hours.
- If it is still not resolved, email the complaints resolution department at complaints.resolution@momentum.co.za, which responds within 24 hours.
For other insurers and retirement funds, browse the insurance and medical aid hub or the insurance directory M listings.
Frequently asked questions
What is the Momentum provident fund contact number?
FundsAtWork members call 0860 657 585. Members of a stand-alone employer fund call Momentum Retirement Administrators on 0860 444 438.
How do I do a Momentum provident fund balance check?
Log in at momentum.co.za for your smart benefit statement, email momentumcorporateclient@momentum.co.za or call 0860 657 585 for a copy.
Does Momentum’s provident fund have WhatsApp?
Yes. WhatsApp 087 240 6653 and say “Hello”.
How do I complain about my Momentum provident fund?
Call 0860 657 585 first, then your scheme’s portfolio head, then email complaints.resolution@momentum.co.za.
Sources
- Momentum, Contact us: momentum.co.za/momentum/get-help/contact-us/, read 2026-09-25
- Momentum Corporate, FundsAtWork Member Quick Guide: eb.momentum.co.za/webDocumentLibrary/Brochures/member/FundsAtWork_Member_Quick_Guide.pdf, read 2026-09-25
- Momentum Corporate, Section 51 Manual for the FundsAtWork Umbrella Provident Fund: eb.momentum.co.za/webDocumentLibrary/Forms/Section 51 manuals/, read 2026-09-25