Insurance & Medical Aid · Contact details
OUTsurance Car Insurance Contact Details
For OUTsurance car insurance, call Sales on 08 600 60 000 for a new quote, or Client Care and Claims on 08 600 70 000 if you already have a policy. Roadside and emergency help is on Help@OUT, 08 600 80 000, 24/7. OUTsurance Insurance Company Limited is a licensed non-life insurer in the OUTsurance Holdings group.
This page covers car insurance. For OUTsurance’s other products, see the main OUTsurance contact details page.
OUTsurance car insurance contact details at a glance
| Route | Details |
|---|---|
| Sales (new car insurance quotes) | 08 600 60 000 |
| Client care (existing policies, changes) | 08 600 70 000 |
| Claims | 08 600 70 000 |
| International callers | +27 12 673 3000 |
| Help@OUT 24/7 emergency and roadside assistance | 08 600 80 000 |
| Client email (mail option) | cc@out.co.za |
| Report fraud | 08 601 02 117 or reportfraud@out.co.za |
| Report email scams | reportscams@out.co.za |
| Compliance feedback | +27 12 688 6800 or compliance@out.co.za |
| OUTsurance App / MyOUTsurance portal | Download documents and update personal details |
| Physical address | 1241 Embankment Rd, Zwartkop Ext 7, Centurion, 0157 |
| Postal address | P.O. Box 8443, Centurion, 0046 |
Official OUTsurance car insurance route
Car insurance is sold and serviced through OUTsurance’s main lines. The hours OUTsurance publishes are:
- Sales, 08 600 60 000: Monday to Thursday 08:00 to 19:00; Friday 08:00 to 18:00; Saturday 08:00 to 13:00; public holidays 08:00 to 17:00.
- Client care, 08 600 70 000: Monday to Thursday 07:00 to 18:00; Friday 08:00 to 18:00; Saturday 08:00 to 13:00; public holidays 08:00 to 17:00.
- Claims, 08 600 70 000: Monday to Friday 07:00 to 18:00; Saturday 08:00 to 13:00; public holidays 08:00 to 17:00.
- International callers, +27 12 673 3000: Monday to Thursday 07:00 to 19:00.
- Help@OUT, 08 600 80 000: 24/7.
You can also email cc@out.co.za, contact your OUTsurance broker directly, or use the OUTsurance App or MyOUTsurance portal to download documents and update your personal details.
Car insurance products and support
- Comprehensive cover: includes a fixed excess and 24/7 Help@OUT roadside assistance.
- Essential cover: for unfinanced cars older than five years and worth under R150,000. Claims are paid in cash so you choose your own repairer, with up to R1 million third-party liability cover.
- Motor warranty.
OUTsurance’s Cash OUTbonus pays back 10% of your paid car premiums after three consecutive claim-free years.
Eligibility and policy requirements
Essential cover is only for unfinanced cars older than five years and worth under R150,000. OUTsurance rejects claims if the driver was under the influence, the car was not roadworthy or the driver had no valid licence. The insurer is OUTsurance Insurance Company Limited, registration number 1994/010719/06.
Escalation route
For feedback on compliance matters, OUTsurance lists +27 12 688 6800 and compliance@out.co.za. To report fraud, call 08 601 02 117 (Monday to Friday 08:00 to 17:00) or email reportfraud@out.co.za at any time. Forward suspicious emails to reportscams@out.co.za. Compare other car insurers in the insurance directory O to P listings or the insurance and medical aid hub.
Frequently asked questions
What is the OUTsurance car insurance contact number?
Sales is 08 600 60 000. Existing clients and claims use 08 600 70 000.
What is the OUTsurance roadside assistance number?
Help@OUT is 08 600 80 000 and runs 24/7.
How do I call OUTsurance from outside South Africa?
Call +27 12 673 3000, Monday to Thursday 07:00 to 19:00.
What is the OUTsurance email address?
The client mail option is cc@out.co.za.
Sources
- OUTsurance, Contact OUTsurance: outsurance.co.za/about-outsurance/contact-outsurance/, read 2026-09-26
- OUTsurance, Car insurance: outsurance.co.za/car-insurance/, read 2026-09-26