Silver Lakes is in the east of Pretoria, in the City of Tshwane.
A recall is free and does not expire. A used vehicle may still carry an outstanding recall against its vehicle identification number, and the dealer can check in minutes.
Ask what the service plan actually covers. A service plan, a maintenance plan and a warranty are three different products, and the differences between them are where the disputes are.
This page covers how to contact McCarthy in South Africa. The details below were taken from the official McCarthy contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not McCarthy and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
McCarthy contact numbers
We could not verify a contact number for McCarthy. Its website at mccarthy.co.za blocks automated access, so we could not read its contact page when we checked on 23 August 2026. The site works normally in a browser.
We have deliberately not published a number here. An unverified number is worse than none: it sends people to whoever happens to answer it, which is exactly the mechanism behind contact-detail scams.
Self-service options before you call
- Check the official site at mccarthy.co.za, which carries the current contact details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Children crossing a South African border
- An unabridged birth certificate showing both parents is required, in addition to the child’s passport.
- Where one parent travels alone, parental consent from the other parent in the prescribed form is required, together with a copy of that parent’s identity document or passport.
- Where a parent is deceased or absent, a death certificate, a court order granting full parental responsibilities, or an affidavit explaining the position is required.
- An unaccompanied minor needs more: consent from both parents, the contact details of the person receiving the child, and proof of that person’s residential address.
- Requirements are applied at the border, not at check-in. An airline may let you board and immigration may still refuse departure.
Home Affairs publishes the current requirements and they have been amended more than once. Check them shortly before travelling rather than relying on what applied on a previous trip.
Complaints and escalation
If a first call does not resolve the matter, escalate through the business’s own management first, in writing. Unresolved motor complaints go to the Motor Industry Ombudsman of South Africa on 010 590 8378, free of charge, and it covers new and used vehicles, servicing, repairs and fitment alike.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most motor industry complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake McCarthy contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not McCarthy.
- Reach McCarthy through the official site at mccarthy.co.za rather than through a number in a search advert or a social media reply.
- McCarthy will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the McCarthy contact number?
We do not publish one, because we could not confirm a number on an official source. Numbers do circulate on directory sites, and we do not republish those.
How do I know a McCarthy number is genuine?
Check it against the official site at mccarthy.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not McCarthy, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against official sources on 23 August 2026. If you find a detail that has changed, the official source is always the authority.