EasyPay Contact Details

Official-Source Status

Before acting on or publishing contact details for EasyPay (including EasyPay Everywhere, EasyPay Bill Payments, EasyPay Loans, and EasyPay Insurance), always verify information directly on EasyPay’s official web portals: easypay.co.za or epe-online.co.za. Planning-source URLs and third-party web directories do not constitute proof that phone numbers, emails, or banking routes remain current.

Best Contact Route by Issue

To resolve your query efficiently, select the appropriate official channel based on the specific product or service:

• General Customer Care & EasyPay Everywhere Banking: Call 0860 994 162 or email customercare@epe-online.co.za.
• Bill Payments, Electricity & Traffic Fines Support: Call 087 078 3569 or email salessupport@easypay.co.za.
• EasyPay Loans Queries & Applications: Call 0801 11 18 80 or dial the USSD code *120*3737#.
• EasyPay Insurance Claims & Service: Call 0800 100 201 (Toll-Free) or email clientservice@easypayinsurance.co.za / claims@easypayinsurance.co.za.
• Card Blocking & Urgent Fraud Reporting: Call 0860 994 162 or dial *120*3737# via USSD.
• Formal Complaints: Call 0860 995 308 or email complaints@epe-online.co.za.

Customer Care and Support Options

Division / Topic	Phone Number	Email / USSD / Direct Route
EasyPay Everywhere Banking	0860 994 162	customercare@epe-online.co.za
EasyPay Online / Web Portal	087 078 3569	salessupport@easypay.co.za
EasyPay Loans	0801 11 18 80	USSD: *120*3737#
EasyPay Insurance	0800 100 201	clientservice@easypayinsurance.co.za
Complaints Line	0860 995 308	complaints@epe-online.co.za
Suspicious Email / Fraud	0860 994 162	easypayqueries@lesakatech.com

Online

What is the safest way to find EasyPay contact details?

The safest way to access verified support is by navigating directly to official domains:

1. EasyPay Web Services (Bill Payments / Prepaid / Fines): Visit easypay.co.za.
2. EasyPay Everywhere (Banking / Insurance / Loans): Visit epe-online.co.za.

Never click on unverified search engine ads or third-party web portals claiming to offer instant phone support or account recovery links.

WhatsApp or Self-Service Options

Official, verified self-service channels include:

• USSD Banking & Loans Menu: Dial *120*3737# on your mobile phone to check balances, block lost cards, or apply for/manage loans.
• SMS Account Closure / Assistance Request: Send an SMS to 49201 to request assistance or account closure from an official agent.
• Mobile App & Online Portal: Download the EasyPay Everywhere Banking App or log in to your account at epe-online.co.za to download statements, pay bills, and manage beneficiaries.

Safety Warning: EasyPay will never ask for your PIN, card CVV, full online banking password, or One-Time Pins (OTPs) over WhatsApp or unsolicited calls.

Complaints

If your service request or dispute is not resolved through normal customer service channels, follow the official South African dispute sequence:

1. Internal Escalation: Contact the dedicated EasyPay Complaints Line at 0860 995 308 or email complaints@epe-online.co.za / complaints@easypayinsurance.co.za. Obtain and retain a reference number.
2. Required Dispute Details: Provide your full name, South African ID number, account or policy number, detailed timeline of the issue, and supporting evidence (proof of payment/receipts).
3. External Regulatory Resolution: If your dispute remains unresolved after 21 working days, escalate to the appropriate external body:
   • Financial & Banking Complaints: National Financial Ombud Scheme (NFO) at 0860 800 900 or info@nfosa.co.za.
   • Financial Advisory / Intermediary Disputes: FAIS Ombud at 012 762 5000 or info@faisombud.co.za.
   • Consumer / Billing Disputes: National Consumer Commission (NCC) at 012 065 1940.

Fraud or Escalation Routes

If you suspect fraud, unauthorized transactions, or a scam:

1. Block Your Card Immediately: Dial *120*3737# (Option 1 > Option 5) or call 0860 994 162 directly.
2. Report Suspicious Emails / Phishing: Forward fake emails or scam communications to easypayqueries@lesakatech.com.
3. Bank & Police Escalation: Contact your banking institution immediately if funds were fraudulently transferred from an external bank account, and lodge a case at your nearest South African Police Service (SAPS) station.

What to Prepare Before Contacting

What information should I prepare?

To ensure your call or message is handled efficiently, prepare the following details in advance:

• Your 13-digit South African Identity Number.
• EasyPay Everywhere account number, card number, or policy ID.
• Reference number for the transaction, municipal account number, or biller reference.
• Proof of Payment (EFT receipt, slip copy, or bank statement line item).
• Dates, exact amounts, and previous call reference numbers.

FAQs

How do I check EasyPay payment or billing details?

Verify payment routes and meter/account details directly via easypay.co.za or through your official EasyPay Everywhere banking profile. Never trust banking details sent via unverified SMS or email.

What should I do about a disputed EasyPay payment?

Gather your proof of payment, transaction date, biller reference number, and contact Customer Care at 087 078 3569 or 0860 994 162. Request an official query reference number for follow-up.

What is the official way to handle EasyPay contact details?

Always verify channels against official portals (easypay.co.za or epe-online.co.za) before making payments or sharing identity numbers. Use official call centre numbers and keep written reference logs for all interactions.

What should I do if I cannot verify the details?

If you are uncertain whether a contact number or payment instruction is genuine, stop the transaction immediately. Visit an official EasyPay Everywhere branch in person or call the verified main helpline on 0860 994 162.