Banking & Finance · Contact details
EasyPay Contact Details
The EasyPay contact number is 0860 994 162, the EasyPay Everywhere Banking contact centre, which also blocks cards and takes fraud reports; email customercare@epe-online.co.za. To check your EasyPay balance on your cellphone, dial *120*3737# from your registered number and enter your card PIN. EasyPay Loans is on 0801 11 18 80, EasyPay Insurance on 0800 100 201 (toll-free) and the complaints line on 0860 995 308. The contact centre works Monday to Friday 07:00 to 21:00 and Saturday 08:00 to 13:00. EasyPay says it is rebranding to Lesaka: “Same EasyPay. New name.”
EasyPay’s two official websites
EasyPay runs two official web portals, and they serve different businesses: easypay.co.za for EasyPay Web Services (bill payments, prepaid electricity and traffic fines) and epe-online.co.za for EasyPay Everywhere banking, loans and insurance. Always verify a phone number, email or banking route on one of those two portals before acting on it. Third-party web directories are not proof that a number or route remains current.
Best EasyPay contact route by issue
- General customer care and EasyPay Everywhere Banking: call 0860 994 162 or email customercare@epe-online.co.za.
- Bill payments, electricity and traffic fines support: call 087 078 3569 or email salessupport@easypay.co.za. These belong to the separate EasyPay payments business at easypay.co.za; confirm them on its contact page.
- EasyPay Loans queries and applications: call 0801 11 18 80, SMS 49201 for a call-back, or dial the USSD code *120*3737*7# to apply.
- EasyPay Insurance claims and service: call 0800 100 201 (toll-free) or email clientservice@easypayinsurance.co.za or claims@easypayinsurance.co.za.
- Card blocking and urgent fraud reporting: call 0860 994 162 or dial *120*3737# via USSD.
- Formal complaints: call 0860 995 308 or email complaints@epe-online.co.za.
EasyPay contact numbers and routes at a glance
| Division / Topic | Phone Number | Email / USSD / Direct Route |
|---|---|---|
| EasyPay Everywhere Banking | 0860 994 162 | customercare@epe-online.co.za |
| Balance check (cellphone banking) | USSD: *120*3737#, Balance Peek in the EasyPay Everywhere Banking app | |
| EasyPay Online / Web Portal | 087 078 3569 | salessupport@easypay.co.za |
| EasyPay Loans | 0801 11 18 80 | SMS 49201 for a call-back; apply via USSD: *120*3737*7# |
| Loan proof of payment | easypayloanqueries@lesakatech.com | |
| EasyPay Insurance | 0800 100 201 | clientservice@easypayinsurance.co.za |
| Complaints Line | 0860 995 308 | complaints@epe-online.co.za |
| Suspicious Email / Fraud | 0860 994 162 | easypayqueries@lesakatech.com |
| Head office | 4th Floor President Place, Cnr Jan Smuts Ave & Bolton Road, Rosebank, Johannesburg 2196; PO Box 2424, Parklands, 2121 |
EasyPay opening hours and head office
The EasyPay contact centre on 0860 994 162 works Monday to Friday 07:00 to 21:00 and Saturday 08:00 to 13:00. It is closed on public holidays and Sundays, except the first Sunday of grant payment week, when it opens 08:00 to 13:00. EasyPay does not publish branch opening hours on its website or in its branch list; the hours it publishes are the contact centre’s.
EasyPay Everywhere’s physical address is 4th Floor President Place, Cnr Jan Smuts Ave & Bolton Road, Rosebank, Johannesburg 2196. The postal address is PO Box 2424, Parklands, 2121.
EasyPay online banking and the balance check
EasyPay lists five ways to check your balance: at any EasyPay Everywhere branch, on Online banking, with “Balance Peek” in the EasyPay Everywhere Banking app, with the USSD cellphone banking code, or at any EasyPay ATM. Online banking runs through your account at epe-online.co.za, where you can also download statements, pay bills and manage beneficiaries.
Self-service channels EasyPay verifies are:
- USSD banking and loans menu: dial *120*3737# on your mobile phone to check balances, block lost cards, or apply for and manage loans.
- SMS loan assistance request: send an SMS to 49201 to request assistance with your EasyPay loan; an agent calls you back on the number you texted from.
- Mobile app and online portal: download the EasyPay Everywhere Banking App or log in to your account at epe-online.co.za.
The EasyPay cellphone banking code *120*3737#
The EasyPay cellphone banking code is *120*3737#. You must first activate USSD banking with your fingerprint: at enrolment, at a branch, or at an EasyPay ATM with your card and registered phone, when a one-time PIN is sent. Once it is activated you are registered automatically: dial *120*3737# from your registered mobile number, enter your EasyPay Everywhere card PIN and follow the prompts. USSD banking uses airtime; the app uses data.
Safety warning: EasyPay will never ask for your PIN, card CVV, full online banking password, or One-Time Pins (OTPs) over WhatsApp or unsolicited calls.
EasyPay SASSA loans contact number
Call the EasyPay Loans contact centre on 0801 11 18 80, or SMS 49201 and an agent will contact you on the number you texted from. To apply, dial *120*3737*7# and follow the prompts; EasyPay’s contact page also says you can dial *120*3737# and select Option 2. For a loan, EasyPay can use a 3-month bank statement or, if you do not have one, your SASSA Letter of Grant Approval. To check your loan balance or settle a loan early, first confirm the outstanding amount with an agent on 0801 11 18 80, by SMS to 49201 or at a branch. Email proof of a loan payment to easypayloanqueries@lesakatech.com.
EasyPay branches near me
Use the branch locator at epe-online.co.za/find-a-lesaka-branch to find your nearest EasyPay branch. EasyPay’s branch list has 1,394 entries and publishes no phone number for any branch, so there is no separate Parow or Chatsworth branch number: call 0860 994 162 instead. Branches often looked for include:
| Branch | Address |
|---|---|
| Parow | Shop No 2 Palace Centre, 181 Voortrekker Road, Parow, 7500 |
| Pietermaritzburg (PMB Commercial) | 255 Pietermaritz Street, Pietermaritzburg, 3201 |
| Pietermaritzburg (Jwayelani Midtown) | 404 Pietermaritz Street, Pietermaritzburg, 3201 |
| Chatsworth | 8 Joyhurst Street, Chatsworth, 4092 |
| Roodepoort | 40 Hoofdt Street, Roodepoort, Johannesburg, 1725 |
No branch with Midrand or Florida Lake in its name or address appears in EasyPay’s branch list; the listed Roodepoort branch is at 40 Hoofdt Street.
EasyPay complaints
If your service request or dispute is not resolved through normal customer service channels, follow the official South African dispute sequence:
- Internal escalation: contact the dedicated EasyPay Complaints Line on 0860 995 308 or email complaints@epe-online.co.za or complaints@easypayinsurance.co.za. Obtain and retain a reference number.
- Required dispute details: provide your full name, South African ID number, account or policy number, a detailed timeline of the issue, and supporting evidence such as proof of payment or receipts.
Fraud and escalation routes
If you suspect fraud, unauthorised transactions or a scam:
- Block your card immediately: dial *120*3737# (Option 1 then Option 5) or call 0860 994 162 directly.
- Report suspicious emails or phishing: forward fake emails or scam communications to easypayqueries@lesakatech.com.
- Bank and police escalation: contact your banking institution immediately if funds were fraudulently transferred from an external bank account, and lodge a case at your nearest South African Police Service (SAPS) station.
What to prepare before contacting EasyPay
- Your 13-digit South African Identity Number.
- EasyPay Everywhere account number, card number, or policy ID.
- Reference number for the transaction, municipal account number, or biller reference.
- Proof of payment (EFT receipt, slip copy, or bank statement line item).
- Dates, exact amounts, and previous call reference numbers.
For neighbouring services in the same section, see the Financial Services Contact Pages hub, the guide to a change of banking details scam, and the pages for Afiswitch, Alexander Forbes, Allan Gray and Bayport.
Frequently asked questions
How do I check my EasyPay balance?
Dial *120*3737# from your registered cellphone and enter your card PIN, use Balance Peek in the EasyPay Everywhere Banking app, use Online banking, or visit an EasyPay ATM or branch.
What is my EasyPay account number?
The account identifier EasyPay asks for when you contact it is your EasyPay Everywhere account number, card number or policy ID, given together with your 13-digit South African ID number. Manage your account and download statements by logging in at epe-online.co.za.
What is the EasyPay SASSA loans contact number?
Call EasyPay Loans on 0801 11 18 80, or SMS 49201 and an agent will call you back.
What are EasyPay’s working hours?
The contact centre on 0860 994 162 works Monday to Friday 07:00 to 21:00 and Saturday 08:00 to 13:00, plus 08:00 to 13:00 on the first Sunday of grant payment week. It is closed on public holidays and other Sundays.
What can be wrong if my money is not in on payment date?
EasyPay does not publish an explanation of grant deposit timing or late grant payments. Call the contact centre on 0860 994 162, which also opens on the first Sunday of grant payment week. Grant payment dates are set by SASSA: see SASSA contact details.
How do I check EasyPay payment or billing details?
Verify payment routes and meter/account details directly via easypay.co.za or through your official EasyPay Everywhere banking profile. Never trust banking details sent via unverified SMS or email.
What should I do about a disputed EasyPay payment?
Gather your proof of payment, transaction date and biller reference number, and contact customer care on 087 078 3569 or 0860 994 162. Request an official query reference number for follow-up.
What should I do if I cannot verify EasyPay’s details?
If you are uncertain whether a contact number or payment instruction is genuine, stop the transaction immediately. Visit an official EasyPay Everywhere branch in person or call the verified main helpline on 0860 994 162.
Sources
- EasyPay Everywhere Contact Us page, epe-online.co.za/contact-us, read 25 September 2026
- EasyPay Banking FAQs, epe-online.co.za/faq/easypay-banking-faqs, read 25 September 2026
- EasyPay Loans FAQ, epe-online.co.za/faq/easypay-loans-faq, read 25 September 2026
- EasyPay branch locator and branch list, epe-online.co.za/find-a-lesaka-branch, read 25 September 2026