Complaints & Ombudsman Contact Details
Find the right ombud, regulator or complaint route for your issue, with escalation guides, contact details and useful resources all in one place for South Africa.
Quick access
Banking Complaints
Escalate a bank or card dispute.
Insurance Complaints
Escalate a cover or claim dispute.
Escalation Guides
Learn the right order to escalate in.
Municipal Complaints
Escalate a service delivery failure.
Telecom Complaints
Escalate a network or ISP complaint.
Regulators
Reach the regulator behind the sector.
Browse by Category
Explore key areas within ombud schemes, regulators and complaint routes.
Banking & Credit
Bank, card and credit disputes.
Insurance & Medical
Cover, claims and scheme disputes.
Municipal & Utilities
Service delivery and billing.
Telecoms & Media
Networks, ISPs and broadcasting.
Government & Public
SARS, GEPF and public bodies.
Tribunals
Rental housing and specialist tribunals.
Top Providers
Popular ombud schemes, regulators and complaint routes in South Africa.
Popular Contact Routes
Quick access to the most used support routes.
What you can do from this hub
Everything you need to reach and resolve issues with ombud schemes, regulators and complaint routes.
Find official contacts
Get official phone numbers, emails and offices.
Get support pages
Access help pages and self-service options.
Compare routes
Compare providers and their support options.
Escalate complaints
Lodge and escalate complaints the right way.
Stay safe from fraud
Tips and tools to protect your money and identity.
Use helpful guides
Step-by-step guides for common problems.
Featured Guides in this Sector
View All Guides →How to Use This Hub
Follow these simple steps to find the help you need.
- 1
Choose Your Need
Select the issue or service you need help with.
- 2
Pick Your Provider
Find your provider or office from our listings.
- 3
Choose a Contact Method
Use phone, email, chat or online forms.
- 4
Get Help or Escalate
Resolve your issue or escalate if needed.
- 5
Stay Informed
Save useful pages and stay updated on important info.
Frequently Asked Questions
Still not sure which ombud route to use?
We're here to help you find the right contact or guide.