Post Office customer services are on 0860 111 502 and head office on 012 407 7000. Confirm the Kempton Park branch is trading before you go, since the South African Post Office closed 366 branches during business rescue. If your query is an international parcel held for customs, most of what you need to know is below.
ContactDetails.co.za is an independent directory. We are not the Post Office or SARS, and we cannot release a parcel or waive a duty.
Verified national contact routes
Read on the South African Government contact directory on 24 August 2026. The Post Office’s own website was not reachable when we checked.
| What it is for | Contact |
|---|---|
| Customer services | 0860 111 502 |
| [email protected] | |
| Head office | 012 407 7000 |
International parcels and the charge you did not expect
Kempton Park sits beside OR Tambo International, which is where most inbound international mail enters the country. That makes customs the single most common reason people end up dealing with a post office here.
- The charge is customs duty and VAT, not a Post Office fee. Counter staff cannot reduce or waive it, and arguing at the counter achieves nothing.
- It is assessed on the declared value plus shipping, not on what you feel the item is worth. A sender who under declares to help you can cause the parcel to be detained instead.
- A gift is not automatically exempt. Marking a parcel as a gift does not remove the assessment.
- Keep the invoice or proof of what you paid. If the assessment looks wrong, that document is the only thing that will change it.
- Unclaimed parcels are returned or disposed of after a period. If you have had a notification, act on it rather than waiting.
- Some goods are restricted or prohibited outright, including certain medicines, plant and animal products. Those are held regardless of what you are willing to pay.
Disputes about the amount of duty are a SARS Customs matter. Disputes about the parcel itself, such as delay, damage or loss, are a Post Office matter on 0860 111 502.
Watch for the fake customs message
This is worth knowing before it happens to you. A text or email saying a parcel is held and asking you to pay a small fee through a link is one of the most common scams in South Africa.
- Never pay customs through a link in a message. Legitimate charges are paid at the counter or through official channels, against a specific item you can identify.
- Check whether you are actually expecting a parcel. These messages are sent in bulk to people who are not.
- Phone 0860 111 502 with the tracking number rather than replying to the message.
Related contact pages
- Government department contact pages
- Courier and freight contact pages
- Complaints and escalation contact pages
- How to verify a contact number before you use it
Frequently asked questions
Why am I being charged to collect my parcel?
It is customs duty and VAT, assessed on declared value plus shipping. It is not a Post Office fee and cannot be waived at the counter.
I got a text asking me to pay a customs fee. Is it real?
Treat it as a scam. Never pay through a link in a message. Phone 0860 111 502 with your tracking number instead.
Who do I complain to about the duty amount?
SARS Customs. The Post Office handles delay, damage and loss, not the assessment.
Is the Kempton Park branch open?
We cannot confirm it. Phone 0860 111 502 and ask before travelling.
National routes were read on the South African Government contact directory on 24 August 2026. SARS is the authority on customs, and the Post Office on branch services.