Healthcare · Contact details
Mediclinic Kloof Contact Details
Mediclinic Kloof hospital is at 511 Jochemus Street, Erasmuskloof X3, Pretoria, 0083. Its contact number is 086 111 1449, with 012 367 4000 as an alternative. The hospital’s 24-hour Emergency Department is on 012 367 4004. The postal address is Private Bag X15, Erasmuskloof, Pretoria, 0047, and the fax number is 012 367 4001. Every detail below was read from mediclinic.co.za (Mediclinic Kloof home, Contact, Stay & Visit and Service Offerings pages and its pre-admission guide) on 19 September 2026.
Official contact details
| What you need | Contact |
|---|---|
| Hospital main number | 086 111 1449 |
| Alternative number | 012 367 4000 |
| Emergency Department (24 hours) | 012 367 4004 |
| Fax | 012 367 4001 |
| Physical address | 511 Jochemus Street, Erasmuskloof X3, Pretoria, 0083 |
| Postal address | Private Bag X15, Erasmuskloof, Pretoria, 0047 |
Mediclinic Kloof is a multidisciplinary private hospital in Erasmuskloof, Pretoria East, within easy reach of the N1. For written enquiries, the Contact page has separate forms for patient enquiries, patient administration and billing, careers, the hospital general manager and other matters, plus a Compliments and Complaints form. Mediclinic says a representative will respond as soon as possible.
Emergency Centre
Mediclinic Kloof’s 24-hour Emergency Centre is staffed by a multidisciplinary team of doctors and registered nurses. It uses the international triage system, so patients are seen according to how urgent their condition is, not in order of arrival. Call the Emergency Department on 012 367 4004 for emergency enquiries.
Visiting hours at Mediclinic Kloof
| Area | Visiting hours | Visitors per patient |
|---|---|---|
| General wards | 09:00 to 20:00, with a rest period from 13:00 to 15:00 | Up to 3 |
| ICU / High Care | 11:00 to 20:00 | Up to 2 |
| Day procedures | Not specified | 1 accompanying person |
Check at the nurses’ station whether a patient can receive visitors, as there may be times when visits cannot be accommodated. Visitors may be asked to step out during procedures. Mediclinic asks visitors to keep phones on silent and supervise any children. Facilities include an ATM, coffee shop, pharmacy, radio, telephones and television.
Services at Mediclinic Kloof
- Intensive care and high care for procedures from simple diagnostics to complex interventions.
- Neonatal intensive and high care, with isolation units, for newborns.
- Specialised clinics: antenatal and postnatal, baby wellness and immunisation, a fertility clinic (Genesis Reproductive Centre), mother and baby, and wound care. Direct clinic enquiries to the client services manager.
- Supplementary services: CT scan, fertility treatment, MRI, pathology, radiology and renal dialysis.
Before you are admitted
To book a planned admission, email kloof.bookings@mediclinic.co.za or book online through Mediclinic’s patient booking form. After booking you receive an SMS to complete your medical history. Mediclinic Kloof’s pre-admission guide says pre-admission makes admission simpler and ensures pre-authorisation is done in time. If you cannot complete it online, visit reception at least 48 hours before admission for help with the forms. Bring your ID (main member and patient), medical aid card, the authorisation number from your medical aid, and any home or chronic medication in its original packaging. The guide says getting the authorisation number is your responsibility, and without it you cannot be admitted. The hospital can help you apply for one, and you should check with your medical aid for any exclusions.
The same guide gives visiting hours of 11:00 to 20:00, which differ from the 09:00 to 20:00 on the Stay & Visit page, so confirm with the nurses’ station. It also notes that visitor parking is available, headphones for televisions can be bought at reception, and daily patient surveys are collected; the unit manager and patient experience manager will discuss any concerns. The site also offers a “Find a Doctor” search, appointment booking, private fixed fees and financing options. For billing questions after a stay, use the Patient Administration and Billing form on the Contact page, or call 086 111 1449.
Mediclinic describes itself in the guide as one of the three leading private hospital groups in Southern Africa. It says infection prevention and control follows international and national guidelines, and that staff sanitise or wash their hands when providing care. Patients with respiratory illnesses may be asked to wear a mask while being assessed. Uniformed security is on site, all staff wear name badges, and the guide says a copy of the National Bill of Rights explaining patient rights is available in the unit on request.
Frequently asked questions
What is the Mediclinic Kloof contact number?
The numbers listed on this page for Mediclinic Kloof are 086 111 1449 (Hospital main number), 012 367 4000 (Alternative number) and 012 367 4004 (Emergency Department).
What is the Mediclinic Kloof email address?
To book a planned admission, email kloof.bookings@mediclinic.co.za or book online through Mediclinic's patient booking form.
Where is Mediclinic Kloof located?
The Physical address listed on this page is 511 Jochemus Street, Erasmuskloof X3, Pretoria, 0083.
How do I know these Mediclinic Kloof details are correct?
We only list details read from the official website or channels of Mediclinic Kloof, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- Mediclinic Kloof home, Contact, Stay & Visit and Service Offerings pages, mediclinic.co.za/en/kloof, and the Mediclinic Kloof pre-admission and hospitalisation guide (PDF), read 19 September 2026