Premier Hotel Thohoyandou is part of the Premier Hotels group. Its published branch email is [email protected], and bookings and enquiries go through the group’s central reservations line, +27 086 111 5555. The hotel overlooks the town of Thohoyandou and the surrounding villages in Limpopo. Verified against premierhotels.co.za on 18 August 2026.
Official contact routes
| Route | Detail | Use it for |
|---|---|---|
| Central reservations | +27 086 111 5555 | Bookings, group and general enquiries |
| Branch email | [email protected] | Written enquiries specific to this property |
| Website | premierhotels.co.za/thohoyandou | Rates, availability and the direct booking engine |
| Rewards programme | premierhotels.co.za/rewards | Loyalty account queries |
Premier Hotels books centrally rather than through separate numbers for each property, so the reservations line above is shared across the group. Use the branch email address when your query is specific to the Thohoyandou property, such as a stay you have already booked there.
Best contact route by issue
- A new booking or a rate enquiry: the reservations line, or book directly through the hotel’s page on premierhotels.co.za.
- A query about an existing stay: [email protected], quoting your booking reference.
- A group or conference booking: the reservations line, since group rates are usually handled centrally.
- A rewards or loyalty points query: the rewards section on premierhotels.co.za.
- An issue during your stay: raise it with hotel staff on site first, since that is the fastest resolution while you are there.
What to prepare
- Your booking reference number, from your confirmation email.
- Your check-in and check-out dates.
- The name the booking was made under.
- Proof of payment, for a billing query.
Complaints and escalation
- Raise it with hotel management on site first, where possible, since issues are often resolved faster in person.
- Put it in writing to [email protected] if it is not resolved, quoting your booking reference.
- Escalate to central reservations on +27 086 111 5555 if the branch does not respond within a reasonable period.
- Dispute a card payment with your bank, using the number on the back of your card, where a charge is unresolved.
Scam and verification checks
- Book through premierhotels.co.za directly, typed in yourself, rather than through a third-party link claiming to offer a discounted rate.
- Never pay a deposit into a personal bank account. A legitimate booking is invoiced by the hotel or processed through its own payment system.
- Never disclose a one-time password, banking login details or your card CVV to confirm a reservation.
- Confirm any unusually cheap offer by phoning the reservations line before paying.
- Preserve evidence and report to your bank and SAPS on 10111 if you have lost money to a site impersonating this hotel.
Related contact pages
- Xilumani Hotel Contact Details: an alternative hotel route.
- LA Roche Estate Contact Details: a boutique venue for comparison.
- Airbnb Contact Details: an alternative booking platform.
- Check If Online Store Is Legit South Africa: verifying a booking site before you pay.
Frequently asked questions
What is the safest official contact route?
Central reservations on +27 086 111 5555 for bookings, or [email protected] for a query about an existing stay, both published on premierhotels.co.za.
What information should I prepare?
Your booking reference number, check-in and check-out dates, the name the booking was made under, and proof of payment for a billing query.
What should I do if I cannot get help?
Put it in writing to [email protected] with your booking reference, then escalate to central reservations if there is no response within a reasonable period.
Last verified 18 August 2026 against premierhotels.co.za.