Affinity Health sells health insurance products, and funeral cover is offered alongside them rather than as a standalone funeral business.
Check what your Affinity product actually is before you rely on it. Health insurance and funeral cover are different products with different terms, and a family that assumes the health plan pays for a funeral finds out at the worst possible time.
Keep the list of covered family members current. Extended family cover only pays for the people named on the schedule, and a relative added verbally and never recorded is not covered.
This page covers how to contact Affinity Health in South Africa. The details below were taken from the official Affinity Health contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Affinity Health and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Affinity Health contact numbers
These routes were verified against the official Affinity Health contact page on 22 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Main number | 0861 11 00 33 |
| Alternate number | 0861 11 3000 |
| General email | [email protected] |
Affinity Health sells health insurance, not a medical scheme. The difference matters: a medical scheme is regulated by the Council for Medical Schemes and must cover prescribed minimum benefits, while health insurance pays defined amounts for defined events and is regulated as insurance. Check which one you have before you rely on it for a hospital admission.
Self-service options before you call
- Check the official site at affinityhealth.co.za, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
What decides whether a funeral claim pays
- The waiting period. Funeral policies normally pay for accidental death from day one but impose a waiting period, commonly six months, on death from natural causes. A policy taken out last month will not cover an illness this month, and no amount of arguing changes that term.
- Whether premiums were up to date. A lapsed policy pays nothing. If a debit order bounced and was never caught up, the cover may have ended without anyone telling the family.
- Who is actually listed. Extended family cover only covers the people named on the schedule. A parent, in-law or child added verbally and never recorded is not covered.
- Whether the death certificate and identity documents can be produced. A claim needs the certified death certificate, the deceased’s identity document, the claimant’s identity document and the policy number, and delays are almost always documents rather than decisions.
- How fast you claim. Funeral policies carry short claim windows compared with life cover, and the point of the product is a payout within days. Phone the insurer before you commit to funeral costs, not after.
Keep the policy schedule where a family member can find it, and tell at least one person which insurer holds it. A funeral claim is made by people who are grieving and working to a deadline, and the single most common reason a genuine policy pays nothing is that nobody knew it existed.
Complaints and escalation
If a first call does not resolve the matter, escalate through the insurer’s or parlour’s own complaints process first, in writing. A funeral policy is long-term insurance, so an unresolved complaint goes to the National Financial Ombud on 0860 800 900, free of charge, and it can look at how the policy was sold to you as well as at the claim decision. If the complaint is about the funeral service itself rather than the payout, that is a consumer matter for the National Consumer Commission on 012 065 1940.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most funeral cover complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Affinity Health contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Affinity Health.
- Reach Affinity Health through the official site at affinityhealth.co.za rather than through a number in a search advert or a social media reply.
- Affinity Health will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Affinity Health contact number?
The routes are listed in the table above, with what each one is for. The main route is 0861 11 00 33. Confirm it on affinityhealth.co.za before relying on it, since numbers are changed from time to time.
How do I know a Affinity Health number is genuine?
Check it against the official site at affinityhealth.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Affinity Health, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Affinity Health source on 22 August 2026. If you find a detail that has changed, the official source is always the authority.