Bloemfontein is the capital of the Free State. Auto Pedigree is a national used-vehicle retailer and does not publish individual branch numbers centrally.
Buying a used car has one document that matters more than the test drive: the roadworthy certificate and the vehicle’s registration papers. Check that the seller is the registered title holder or that the bank’s interest is disclosed, because a car still under finance cannot be transferred to you cleanly.
Check whether the car has been coded. A vehicle previously written off and rebuilt carries a code that must be disclosed, and it affects insurability and resale. Ask for the answer in writing rather than verbally.
This page covers how to contact Auto Pedigree in South Africa. The details below were taken from the official Auto Pedigree contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Auto Pedigree and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Auto Pedigree contact numbers
These routes were verified against the official Auto Pedigree contact page on 22 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Head office | 011 230 9000 |
| Motor Industry Ombudsman of South Africa | 010 590 8378 |
| MIOSA email | [email protected] |
| National Credit Regulator | 0860 627 627 |
Auto Pedigree is a national used-vehicle retailer and does not publish individual branch numbers centrally. For stock, a test drive or a specific vehicle, the branch is the only contact that can answer, and branch details are on the group’s own site.
Self-service options before you call
- Check the official site at autopedigree.co.za, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Your rights at a South African till
- A displayed price generally binds the retailer. Under the Consumer Protection Act a supplier must not charge more than the displayed price, and where two prices are shown the lower applies. A narrow exception exists for an obvious error, which the retailer must correct and give notice of.
- You have six months to return a defective product for a repair, replacement or refund, and the choice among those three is yours, not the retailer’s. This is the right most often misstated at a returns counter.
- A ‘no refunds’ sign does not override the Act. A retailer cannot contract out of the CPA.
- Change of mind is different. There is no general right to return something because you no longer want it; a retailer allowing it is offering a policy, not meeting an obligation.
- A store account is a credit agreement regulated under the National Credit Act. Ask for the total cost of credit rather than the monthly instalment, and check what insurance and fees are bundled in.
- Keep the till slip. Almost every remedy depends on proof of purchase.
Escalate in order: the store manager, then group customer care, then the Consumer Goods and Services Ombud, which is free to consumers and will ask for the retailer’s reference number. Get that reference at the first step.
Complaints and escalation
If a first call does not resolve the matter, escalate through the business’s own management first, in writing. Unresolved motor complaints go to the Motor Industry Ombudsman of South Africa on 010 590 8378, which handles disputes about vehicle sales, repairs and workmanship free of charge and answers Monday to Thursday until 16:30 and Friday until 16:00. If the dispute is about the finance rather than the car, that is the National Credit Regulator on 0860 627 627.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most motor industry complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Auto Pedigree contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Auto Pedigree.
- Reach Auto Pedigree through the official site at autopedigree.co.za rather than through a number in a search advert or a social media reply.
- Auto Pedigree will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Auto Pedigree contact number?
The routes are listed in the table above, with what each one is for. The main route is 011 230 9000. Confirm it on autopedigree.co.za before relying on it, since numbers are changed from time to time.
How do I know a Auto Pedigree number is genuine?
Check it against the official site at autopedigree.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Auto Pedigree, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Auto Pedigree source on 22 August 2026. If you find a detail that has changed, the official source is always the authority.