Kuils River is in the City of Cape Town, in the Western Cape.
Pepkor is a holding company, and it does not run customer service for its shops. PEP, Ackermans, Tekkie Town and the other retail brands each have their own customer care line, and a query about a purchase, a lay-by, a refund or a store account goes to the brand you bought from.
Lay-by is worth knowing your rights on. Under the Consumer Protection Act, if you cancel a lay-by the retailer may keep no more than one percent of the purchase price as a charge, and the rest must be refunded. If goods are not available when you have finished paying, you are entitled to a full refund with interest or to a comparable substitute.
This page covers how to contact Pepkor Holdings in South Africa. The details below were taken from the official Pepkor Holdings contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Pepkor Holdings and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Pepkor Holdings contact numbers
These routes were verified against the official Pepkor Holdings contact page on 22 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Ethics hotline, operated independently | 0800 408 408 |
| Ethics hotline email | [email protected] |
| Consumer Goods and Services Ombud | 0860 000 272 |
| CGSO WhatsApp | 081 335 3005 |
| CGSO email | [email protected] |
Pepkor is the holding company behind PEP, Ackermans, Tekkie Town and others, and it does not run customer service for the shops. A query about a purchase, a lay-by, a refund or a store account goes to that retail brand’s own customer care line, not to the group. The only contact route the group publishes is an independently operated ethics hotline for reporting misconduct.
Self-service options before you call
- Check the official site at pepkor.co.za, which carries the current contact details and any online enquiry form.
- WhatsApp on 081 335 3005, which works over wifi and leaves you a written record.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Your rights at a South African till
- A displayed price generally binds the retailer. Under the Consumer Protection Act a supplier must not charge more than the displayed price, and where two prices are shown the lower applies. A narrow exception exists for an obvious error, which the retailer must correct and give notice of.
- You have six months to return a defective product for a repair, replacement or refund, and the choice among those three is yours, not the retailer’s. This is the right most often misstated at a returns counter.
- A ‘no refunds’ sign does not override the Act. A retailer cannot contract out of the CPA.
- Change of mind is different. There is no general right to return something because you no longer want it; a retailer allowing it is offering a policy, not meeting an obligation.
- A store account is a credit agreement regulated under the National Credit Act. Ask for the total cost of credit rather than the monthly instalment, and check what insurance and fees are bundled in.
- Keep the till slip. Almost every remedy depends on proof of purchase.
Escalate in order: the store manager, then group customer care, then the Consumer Goods and Services Ombud, which is free to consumers and will ask for the retailer’s reference number. Get that reference at the first step.
Complaints and escalation
If a first call does not resolve the matter, escalate through the business’s own complaints process first, in writing and with a reference number. Unresolved consumer complaints in this sector go to the Consumer Goods and Services Ombud on 0860 000 272, which is free to consumers, or by WhatsApp on 081 335 3005. The National Consumer Commission on 012 065 1940 handles contraventions of the Consumer Protection Act.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most consumer complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Pepkor Holdings contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Pepkor Holdings.
- Reach Pepkor Holdings through the official site at pepkor.co.za rather than through a number in a search advert or a social media reply.
- Pepkor Holdings will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Pepkor Holdings contact number?
The routes are listed in the table above, with what each one is for. The main route is 0800 408 408. Confirm it on pepkor.co.za before relying on it, since numbers are changed from time to time.
How do I know a Pepkor Holdings number is genuine?
Check it against the official site at pepkor.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Pepkor Holdings, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Pepkor Holdings source on 22 August 2026. If you find a detail that has changed, the official source is always the authority.