Gold Fields’ principal South African operation is South Deep, in the West Rand of Gauteng.
Mines change hands frequently. A shaft that traded under one company’s name five years ago may belong to another now, and the old name still returns in search.
An unsafe working condition is reported to the Mine Health and Safety Inspectorate of the Department of Mineral Resources and Energy, which inspects mines and enforces the Act.
This page covers how to contact Gold Fields in South Africa. The details below were taken from the official Gold Fields contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Gold Fields and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Gold Fields contact numbers
These routes were verified against the official Gold Fields contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Independently operated code of ethics line, South Africa | 0800 203 711 |
| Code of ethics email | [email protected] |
| Minerals Council South Africa | +27 11 498 7100 |
Mining companies advertise vacancies on their own careers portals and never charge to apply. Anyone asking for a fee for a medical, an induction, a placement or transport to site is running a scam. Mine recruitment fraud is among the most common in South Africa, and it targets exactly the people who most need work. The line above is an independently operated ethics hotline, not a recruitment or general enquiry route.
Self-service options before you call
- Check the official site at goldfields.com, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Mine safety and who regulates it
- Mine health and safety is regulated by the Department of Mineral Resources and Energy, through its Mine Health and Safety Inspectorate, which inspects mines and enforces the Mine Health and Safety Act.
- The Mine Health and Safety Council advises and researches; it does not inspect. An unsafe working condition is reported to the Inspectorate, not to the Council.
- Every mine must have a health and safety committee and elected representatives, and a worker has a legal right to leave a working place that presents a serious danger.
- Occupational disease claims are separate from injury claims. Silicosis and other mine lung disease claims run through a compensation system of their own, with its own medical process.
- Illegal mining is not artisanal mining. Abandoned workings are unventilated and unsupported, and entering one is not a job opportunity whatever it is presented as.
Unsafe conditions are reported to the Mine Health and Safety Inspectorate. Ethics and corruption concerns go to the company’s own independently operated hotline, which is confidential.
Complaints and escalation
If a first call does not resolve the matter, escalate through the company’s own published route. Unsafe working conditions are reported to the Mine Health and Safety Inspectorate of the Department of Mineral Resources and Energy, and ethics or corruption concerns go to the company’s independently operated hotline, which is confidential.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most mining complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Gold Fields contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Gold Fields.
- Reach Gold Fields through the official site at goldfields.com rather than through a number in a search advert or a social media reply.
- Gold Fields will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Gold Fields contact number?
The routes are listed in the table above, with what each one is for. The main route is 0800 203 711. Confirm it on goldfields.com before relying on it, since numbers are changed from time to time.
How do I know a Gold Fields number is genuine?
Check it against the official site at goldfields.com. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Gold Fields, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Gold Fields source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.