Lephalale is in the Waterberg District of Limpopo, and is the site of large-scale coal mining supplying nearby power stations.
A mine and its owning company are different contact routes. The operation has a site switchboard; the group has a head office, and they answer different questions.
Community and land matters go to the mine’s community affairs office, which exists at every large operation and is separate from the corporate office.
This page covers how to contact Exxaro Resources in South Africa. The details below were taken from the official Exxaro Resources contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Exxaro Resources and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Exxaro Resources contact numbers
These routes were verified against the official Exxaro Resources contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Switchboard | +27 12 307 5000 |
| Independently operated Tip-offs Anonymous hotline | +27 800 203 579 |
| Tip-offs Anonymous email | [email protected] |
| Minerals Council South Africa | +27 11 498 7100 |
Mining companies advertise vacancies on their own careers portals and never charge to apply. Anyone asking for a fee for a medical, an induction, a placement or transport to site is running a scam. Mine recruitment fraud is among the most common in South Africa, and it targets exactly the people who most need work.
Self-service options before you call
- Check the official site at exxaro.com, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Finding the right contact at a large mining group
- A mine and its owning company are different contact routes. The shaft has a site switchboard; the group has a head office, and they answer entirely different questions.
- Mines change hands frequently. A shaft that traded under one company’s name five years ago may belong to another now, and the old name will still return in search.
- Human resources at a mine does not take walk-in applications at most operations. Applications go through the group careers portal and are allocated from there.
- Supplier and procurement enquiries have their own address, usually a vendor registration one. Sending a supplier approach to a general enquiry line rarely reaches procurement.
- Community and land matters go to the mine’s community affairs office, which exists at every large operation and is separate from the corporate office.
Shareholder and dividend queries go to the transfer secretary named in the annual report, not to the company. Ethics concerns go to the independently operated hotline the company publishes.
Complaints and escalation
If a first call does not resolve the matter, escalate through the company’s own published route. Unsafe working conditions are reported to the Mine Health and Safety Inspectorate of the Department of Mineral Resources and Energy, and ethics or corruption concerns go to the company’s independently operated hotline, which is confidential.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most mining complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Exxaro Resources contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Exxaro Resources.
- Reach Exxaro Resources through the official site at exxaro.com rather than through a number in a search advert or a social media reply.
- Exxaro Resources will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Exxaro Resources contact number?
The routes are listed in the table above, with what each one is for. The main route is +27 12 307 5000. Confirm it on exxaro.com before relying on it, since numbers are changed from time to time.
How do I know a Exxaro Resources number is genuine?
Check it against the official site at exxaro.com. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Exxaro Resources, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Exxaro Resources source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.