Mall of Africa is in Waterfall City, Midrand, Gauteng. We could not confirm an official website for a business trading under this name there.
A South African business is on a public register. The Companies and Intellectual Property Commission records the registered name, registration number, registered address and status of every registered company and close corporation, and that is the authoritative place to confirm one exists.
A store inside a mall is not the mall. Centre management handles parking, security and lost property; the store handles what it sold you, and its head office handles what the store cannot.
This page covers how to contact Archive in South Africa. The details below were taken from the official Archive contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Archive and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Archive contact numbers
We could not identify an official source for an organisation trading under this name. There is no website we could confirm belongs to it, so there was nothing official to read a contact number from.
We have deliberately not published a number here. An unverified number is worse than none: it sends people to whoever happens to answer it, which is exactly the mechanism behind contact-detail scams.
Self-service options before you call
- Check the organisation’s own official website, which carries the current contact details.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Who to contact in South African healthcare
- For a medical emergency, use 10177 for ambulance and fire, or 112 from a mobile phone. A hospital switchboard is not an emergency dispatch line and is not staffed as one. Private emergency services run their own numbers, and they will ask which medical scheme you belong to.
- Public hospitals and clinics are run by the provincial health department, not by the national Department of Health. The national department sets policy; the province runs the facility. A complaint about care goes to the facility first, then the province.
- Private hospitals belong to groups, but each hospital runs its own switchboard, admissions and accounts. For a ward, an admission or a bill, that hospital is the contact, not the group’s head office.
- Pre-authorisation is your medical scheme’s, not the hospital’s. The hospital books the bed; the scheme confirms what it will pay. Getting authorisation before a planned admission is what prevents a claim being short-paid afterwards.
- Practitioner conduct is the HPCSA’s, pharmacy registration and conduct is the SAPC’s, and the standard of care at any facility, public or private, is the Health Ombud’s within the Office of Health Standards Compliance, on 080 911 6472. Each expects the provider’s own complaints process to have been used first, and will ask for its reference number.
Have the patient’s file or hospital number, the medical scheme membership number, and the treating doctor’s practice number ready. Those three identify almost everything in South African healthcare, and an enquiry without them usually cannot be traced.
Complaints and escalation
If a first call does not resolve the matter, escalate through the business’s own complaints process first, in writing and with the till slip. Unresolved consumer complaints go to the Consumer Goods and Services Ombud on 0860 000 272, free of charge, or by WhatsApp on 081 335 3005. The National Consumer Commission on 012 065 1940 handles contraventions of the Consumer Protection Act itself.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most consumer complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Archive contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Archive.
- Reach Archive through the official site at its official website rather than through a number in a search advert or a social media reply.
- Archive will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Archive contact number?
We do not publish one, because we could not confirm a number on an official source. Numbers do circulate on directory sites, and we do not republish those.
How do I know a Archive number is genuine?
Check it against the official site at its official website. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Archive, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against official sources on 23 August 2026. If you find a detail that has changed, the official source is always the authority.