Cape Gate is in Brackenfell, in the northern suburbs of Cape Town.
A store can usually order a title it does not have in stock, which is faster than most people expect and avoids an online wait.
Online and in-store purchases are governed differently. An online order carries a seven day cooling-off right under the Electronic Communications and Transactions Act; a book bought in the shop does not, and a change of mind is at the store’s discretion.
This page covers how to contact Bargain Books in South Africa. The details below were taken from the official Bargain Books contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Bargain Books and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Bargain Books contact numbers
Bargain Books does not publish a national customer care number on its official contact page.
We have deliberately not published a number here. An unverified number is worse than none: it sends people to whoever happens to answer it, which is exactly the mechanism behind contact-detail scams.
Bargain Books does not publish individual store numbers centrally. For a specific title, phoning ahead saves a trip, and stores can usually order a book that is not in stock. Online orders and store purchases are governed differently: an online purchase carries a seven day cooling-off right under the Electronic Communications and Transactions Act; an in-store purchase does not.
Self-service options before you call
- Check the official site at bargainbooks.co.za, which carries the current contact details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Buying online in South Africa
- You have a seven day cooling-off right on most online purchases. Under the Electronic Communications and Transactions Act you may cancel a distance sale within seven days of delivery, without reason, and receive a refund.
- The seller must publish its details. A legitimate online seller must give its registered name, physical address and contact details on the site. A store that hides them is a store to avoid.
- Pay by card, not by EFT. A card payment can be disputed through your bank; an EFT to a stranger generally cannot.
- Screenshot the listing, the price and the delivery promise at the time of purchase. Listings change.
- Goods must be delivered by the agreed date, and if no date was agreed, within a reasonable time. Late delivery entitles you to cancel and be refunded.
Unresolved online shopping complaints go to the Consumer Goods and Services Ombud on 0860 000 272. If the seller cannot be identified at all, that is a police matter rather than a consumer one.
Complaints and escalation
If a first call does not resolve the matter, escalate through the store first, then the chain’s own customer care, in writing and with the till slip and a reference number. Unresolved consumer complaints go to the Consumer Goods and Services Ombud on 0860 000 272, free of charge, or by WhatsApp on 081 335 3005. The National Consumer Commission on 012 065 1940 handles contraventions of the Consumer Protection Act itself.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most consumer complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Bargain Books contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Bargain Books.
- Reach Bargain Books through the official site at bargainbooks.co.za rather than through a number in a search advert or a social media reply.
- Bargain Books will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Bargain Books contact number?
We do not publish one, because we could not confirm a number on an official source. Numbers do circulate on directory sites, and we do not republish those.
How do I know a Bargain Books number is genuine?
Check it against the official site at bargainbooks.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Bargain Books, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against official sources on 23 August 2026. If you find a detail that has changed, the official source is always the authority.