The V&A Waterfront is in Cape Town, in the Western Cape.
Bookings, refunds and loyalty queries are handled centrally rather than by the cinema. Phoning the venue about a booking problem rarely resolves it.
Complaints about a film’s classification are not the cinema’s. Those go to the Film and Publication Board, which classifies films; the cinema only applies the classification it is given.
This page covers how to contact Nu Metro in South Africa. The details below were taken from the official Nu Metro contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Nu Metro and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Nu Metro contact numbers
These routes were verified against the official Nu Metro contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Customer contact | 086 124 6362 |
| Consumer Goods and Services Ombud | 0860 000 272 |
| CGSO WhatsApp | 081 335 3005 |
| CGSO email | [email protected] |
Cinema bookings, refunds and loyalty queries are handled centrally, not by the cinema. A refund for a cancelled screening or a failed booking goes through the chain’s own channels. Under the Consumer Protection Act a ticket refund is due where the service is not delivered, and a screening cancelled by the cinema is exactly that.
Self-service options before you call
- Check the official site at numetro.co.za, which carries the current contact details and any online enquiry form.
- WhatsApp on 081 335 3005, which works over wifi and leaves you a written record.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Cinema tickets, refunds and loyalty
- A screening cancelled by the cinema entitles you to a refund. Under the Consumer Protection Act a refund is due where the service is not delivered.
- Bookings and refunds are handled centrally, not by the cinema, which is why phoning the venue rarely resolves a booking problem.
- Age restrictions are legally enforced. Cinemas must apply the Film and Publication Board classification, and staff may require identification.
- Loyalty points and gift vouchers have expiry dates, and a voucher’s terms are set when it is issued.
- Confirm a cinema is still trading before travelling. Both major chains have closed sites in recent years.
Complaints about a film’s classification go to the Film and Publication Board, which is separate from the cinema. Complaints about the service go to the chain and then to the Consumer Goods and Services Ombud.
Complaints and escalation
If a first call does not resolve the matter, escalate through the store first, then the chain’s own customer care, in writing and with the till slip and a reference number. Unresolved consumer complaints go to the Consumer Goods and Services Ombud on 0860 000 272, free of charge, or by WhatsApp on 081 335 3005. The National Consumer Commission on 012 065 1940 handles contraventions of the Consumer Protection Act itself.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most consumer complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Nu Metro contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Nu Metro.
- Reach Nu Metro through the official site at numetro.co.za rather than through a number in a search advert or a social media reply.
- Nu Metro will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Nu Metro contact number?
The routes are listed in the table above, with what each one is for. The main route is 086 124 6362. Confirm it on numetro.co.za before relying on it, since numbers are changed from time to time.
How do I know a Nu Metro number is genuine?
Check it against the official site at numetro.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Nu Metro, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Nu Metro source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.