City and Guilds is a United Kingdom awarding organisation whose qualifications are taught at accredited centres in South Africa.
There is no South African call centre. The regional office for Africa is in Gaborone, Botswana and is reached by email, and the main support line is a United Kingdom number charged accordingly.
A City and Guilds qualification is not automatically registered on the South African NQF. Recognition here is evaluated by the South African Qualifications Authority rather than by the awarding body, which is the step people discover too late.
This page covers how to contact City and Guilds in South Africa. The details below were taken from the official City and Guilds contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not City and Guilds and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
City and Guilds contact numbers
These routes were verified against the official City and Guilds contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Customer and centre support | +44 192 4930 800 |
| Customer and centre support email | [email protected] |
| Learner and employer support email | [email protected] |
| Africa regional office email | [email protected] |
| South African Qualifications Authority | 012 431 5000 |
United Kingdom support is closed at weekends and on United Kingdom bank holidays, which do not match South African public holidays.
City and Guilds is a United Kingdom awarding organisation and it has no South African call centre. Its regional office for Africa is in Gaborone, Botswana, and it is reached by email. A City and Guilds qualification is not automatically registered on the South African NQF, so if you need it recognised here, the evaluation is done by SAQA and not by the awarding body.
Self-service options before you call
- Check the official site at cityandguilds.com, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Checking that training is accredited
- Accreditation is what makes a certificate worth anything. A course from an unaccredited provider produces a certificate no employer or professional body recognises.
- Check with the relevant SETA or with the QCTO, and check that the specific qualification is accredited, not merely that the provider exists.
- Ask for the accreditation number in writing before paying, and verify it yourself rather than accepting a certificate on a wall.
- A foreign qualification is verified through SAQA on 012 431 5000, which issues an evaluation of how it compares to a South African one.
- Be sceptical of guaranteed employment. No training provider can guarantee a job, and one that does is selling something other than training.
Paying for an unaccredited course is money that cannot be recovered by complaining afterwards, because the provider usually did deliver the course it described. The check has to happen first.
Complaints and escalation
If a first call does not resolve the matter, escalate through the awarding organisation’s own process. Recognition of a foreign qualification in South Africa is evaluated by SAQA on 012 431 5000, and a complaint about a training provider’s conduct goes to the relevant SETA or to the QCTO.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most qualifications complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake City and Guilds contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not City and Guilds.
- Reach City and Guilds through the official site at cityandguilds.com rather than through a number in a search advert or a social media reply.
- City and Guilds will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the City and Guilds contact number?
The routes are listed in the table above, with what each one is for. The main route is +44 192 4930 800. Confirm it on cityandguilds.com before relying on it, since numbers are changed from time to time.
How do I know a City and Guilds number is genuine?
Check it against the official site at cityandguilds.com. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not City and Guilds, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official City and Guilds source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.