This page covers how to reach City Lodge Durban Umhlanga in Durban Umhlanga. City Lodge Hotel Group does not publish a separate switchboard number for every hotel branch, so the reliable route is the national City Lodge Hotel Group contact line below, together with the official store finder that lists the details held for each individual location.
ContactDetails.co.za is an independent directory. We are not City Lodge Hotel Group and cannot access, change or act on your account. Everything on this page is a routing aid so you reach the right official channel quickly.
City Lodge Hotel Group contact numbers
These routes were verified against the official City Lodge Hotel Group contact page on 20 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Central reservations (toll free) | 0800 11 37 90 |
| General information and group bookings | +27 11 557 2600 |
| General and reservations email | [email protected] |
| Group bookings email | [email protected] |
| Report unethical behaviour | 0800 000 036 |
| Privacy queries email | [email protected] |
Reaching the Durban Umhlanga branch
For the Durban Umhlanga location specifically, use the official City Lodge Hotel Group store finder. The finder is maintained by City Lodge Hotel Group, so the address, trading hours and any direct number shown there are the current official records for that store. That matters because branch numbers change hands, and numbers republished on third-party directories are frequently out of date or belong to a business that has since closed.
We have not published a direct phone number for this branch. Branch level numbers are not centrally published by City Lodge Hotel Group, and inventing or copying one from an unofficial listing is exactly how people end up calling a number that no longer belongs to the business.
Choosing the right City Lodge Hotel Group route
City Lodge Hotel Group splits its contact lines by department rather than running everything through one switchboard. Calling the wrong line usually means being transferred or asked to call back, so it is worth picking the right one first time.
If your query does not obviously match one of the lines above, start with the general customer care number and ask to be routed. Note the reference number before the transfer, so it is not lost if the call drops.
Self-service options before you call
- Email to [email protected], which gives you a written record of what you asked and when.
- The official City Lodge Hotel Group finder, for trading hours and the details held for a specific location.
- The official site at citylodgehotels.com, which carries the current customer care details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- The name and location of the branch or service you are calling about.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Complaints and escalation
If a first call does not resolve the matter, escalate through the organisation’s own complaints process first, keeping every reference number issued.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most consumer complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake City Lodge Hotel Group contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not City Lodge Hotel Group.
- Reach City Lodge Hotel Group through the official site at citylodgehotels.com rather than through a number in a search advert or a social media reply.
- City Lodge Hotel Group will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the City Lodge Hotel Group contact number?
The routes City Lodge Hotel Group publishes on its official contact page are listed in the table above, with what each one is for. The main route is 0800 11 37 90. Confirm it on citylodgehotels.com before relying on it, since numbers are changed from time to time.
What is the direct number for the Durban Umhlanga branch?
We do not publish one, because City Lodge Hotel Group does not centrally publish branch level numbers and we do not republish contact details we cannot verify on an official source. Check the official store finder for the current record for that location.
How do I know a City Lodge Hotel Group number is genuine?
Check it against the official site at citylodgehotels.com. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not City Lodge Hotel Group, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official City Lodge Hotel Group source on 20 August 2026. If you find a detail that has changed, the official source above is always the authority.