East London is in the Eastern Cape, a centre of South African vehicle manufacturing. Feltex makes automotive components.
The number published below is the group head office in Jacobs, Durban. Individual plants do not publish separate public numbers, so head office is the route for any enquiry.
Feltex supplies vehicle manufacturers rather than the public. A trade enquiry quoting a part number and a vehicle programme reaches the right desk; a retail enquiry about carpet or trim is normally referred to a fitment centre.
This page covers how to contact Feltex in South Africa. The details below were taken from the official Feltex contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Feltex and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Feltex contact numbers
These routes were verified against the official Feltex contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Head office, Jacobs, Durban | +27 31 460 4200 |
| Head office email | [email protected] |
Feltex supplies vehicle manufacturers rather than the public, so the enquiry that reaches the right desk is a trade one: quote the part number and the vehicle programme. Retail buyers of trim and carpet are normally referred to a fitment centre.
Self-service options before you call
- Check the official site at feltex.co.za, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
How a prosecution decision is made and reviewed
- The prosecutor decides, not the complainant and not the police. A case can be declined for insufficient evidence even where the complainant is certain of what happened.
- The test is a reasonable prospect of a successful prosecution, judged on admissible evidence, not on the seriousness of what is alleged.
- A decision not to prosecute can be reconsidered. Make written representations to the Director of Public Prosecutions for the division, with the case number and the reasons, and do it promptly.
- A nolle prosequi certificate allows a private prosecution in limited circumstances, which is expensive and rare but is a real remedy.
- Head office does not prosecute cases. Matters are prosecuted where they are enrolled, by the prosecutor assigned, and national office handles policy and specialised units.
The docket sits with the investigating officer until it goes to a prosecutor. If a case appears to have stopped, the investigating officer is who can say whether it has been sent for a decision at all.
Complaints and escalation
If a first call does not resolve the matter, escalate through the company’s own published enquiry route. A listed company’s shareholder and governance matters go through the company secretary named in its annual report, and an ethics concern goes to the independently operated hotline the company publishes for that purpose.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most corporate complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Feltex contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Feltex.
- Reach Feltex through the official site at feltex.co.za rather than through a number in a search advert or a social media reply.
- Feltex will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Feltex contact number?
The routes are listed in the table above, with what each one is for. The main route is +27 31 460 4200. Confirm it on feltex.co.za before relying on it, since numbers are changed from time to time.
How do I know a Feltex number is genuine?
Check it against the official site at feltex.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Feltex, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Feltex source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.