Accident management services coordinate towing, storage and repair after a collision.
No official website could be confirmed for a business trading under this name, so no number is published here. An unverified number sends people to whoever happens to answer it.
You choose the repairer, not the tow truck driver. A vehicle towed to a yard you did not choose can accrue storage charges quickly, and your insurer may not pay them. Phone your insurer from the scene before agreeing to anything.
This page covers how to contact First Accident Management in South Africa. The details below were taken from the official First Accident Management contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not First Accident Management and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
First Accident Management contact numbers
We could not identify an official source for an organisation trading under this name. There is no website we could confirm belongs to it, so there was nothing official to read a contact number from.
We have deliberately not published a number here. An unverified number is worse than none: it sends people to whoever happens to answer it, which is exactly the mechanism behind contact-detail scams.
Self-service options before you call
- Check the organisation’s own official website, which carries the current contact details.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Claiming from the Compensation Fund
- The employer lodges the claim, not the employee. That is the structural fact that surprises most claimants, and an employer who fails to report an injury commits an offence.
- Report the injury to your employer in writing, immediately. Claims turn on the record made at the time: the date, what happened, who saw it, and what treatment followed.
- An unregistered employer does not defeat your claim. The fund still pays and recovers from the employer, so do not accept being told there is no claim because the business is not registered.
- Medical costs, temporary disability, permanent disability and dependants’ benefits are all covered, and treatment for a work injury should not be paid for out of your own pocket.
- You cannot sue your employer for a covered injury, which is the trade-off for no-fault compensation. A third party who caused the injury can still be sued.
Occupational diseases are covered as well as accidents, and some, such as noise-induced hearing loss, appear years later. A late diagnosis does not automatically defeat a claim, but the employment record must be traceable.
Complaints and escalation
If a first call does not resolve the matter, escalate through the business’s own management first, in writing. Unresolved motor complaints go to the Motor Industry Ombudsman of South Africa on 010 590 8378, free of charge.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most motor industry complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake First Accident Management contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not First Accident Management.
- Reach First Accident Management through the official site at its official website rather than through a number in a search advert or a social media reply.
- First Accident Management will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the First Accident Management contact number?
We do not publish one, because we could not confirm a number on an official source. Numbers do circulate on directory sites, and we do not republish those.
How do I know a First Accident Management number is genuine?
Check it against the official site at its official website. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not First Accident Management, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against official sources on 23 August 2026. If you find a detail that has changed, the official source is always the authority.