Assupol splits its contact by function, and the number you need depends on whether you are buying, servicing or claiming. 0861 235 664 is the number that appears in more than one place — it is both the head office line and a client service and claims number — so it is the safest single number if you are unsure. Claims has additional direct numbers alongside it, and a dedicated registration mailbox, which is the route that actually starts a claim rather than just asking about one. Two things are easy to miss. Assupol publishes an On-Call number that is separate from ordinary client service, and it offers an SMS route: send the word Help to a shortcode and the company calls you back, which is useful if airtime is short. All details below come from Assupol’s own contact page.
Official contact channels
- Client service: 0861 235 664 or 0861 329 287, and [email protected]
- Claims: 0861 235 664, or 087 233 6300 and 087 233 7300, with claim registration to [email protected]
- Direct sales: 0860 103 091, or [email protected]
- Assupol On-Call: 0800 00 2614
- Head office: 0861 235 664, with fax on 012 366 3500
- SMS: send Help to 41366
- General enquiries: [email protected]
- Whistleblowing hotline: 0800 544 545 or 0800 00 77 88, and [email protected]
What this organisation provides
Assupol is a South African long-term insurer, selling funeral, life and savings products to individuals and to groups, with a group schemes function reached through its own mailbox. Its product mix means a large share of its contact volume is claims at a difficult time, which is why claim registration has a dedicated mailbox rather than sharing the general enquiries address. The company also runs a branch network and publishes a branch finder, and offers a call-back request for people who would rather not hold.
Address and operating information
Assupol does not publish contact centre operating hours or a head office street address on its contact page, listing a head office telephone number and fax instead. Use the branch finder if you need to be seen in person, and note that a branch’s hours will differ from the national lines. For a funeral claim in particular, the branch route is often faster than the phone, because original documents usually have to be presented and verified.
Support and escalation routes
- To start a claim, use [email protected] or the claims numbers, and have the policy number and the required documents ready. Registering the claim is a separate step from asking about it.
- For policy servicing — premiums, beneficiaries, personal details — use client services rather than the claims line.
- Compliments and complaints have their own route on the Assupol website, separate from general enquiries.
- Misconduct or fraud goes to the whistleblowing hotline on 0800 544 545 or 0800 00 77 88, or to [email protected]. That mailbox belongs to an independent tip-offs service rather than to Assupol, which is what allows a report to be made in confidence.
- As a long-term insurer, Assupol falls within the remit of the relevant financial services ombud scheme once its own complaints process is exhausted.
Sources
The telephone numbers, email addresses, SMS shortcode and fax number on this page were read from Assupol’s own contact page at assupol.co.za on 30 August 2026. Nothing has been inferred or taken from a directory. Confirm against assupol.co.za or your policy schedule before relying on any of it.