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Nedbank Personal Loans Contact Details

Verified 26 September 2026Official source onlyIndependent directoryReport a wrong number

The Nedbank personal loans contact number is the Nedbank Contact Centre on 0800 555 111, toll-free and available 24/7. Nedbank does not publish a separate phone line for personal loans. Apply through the Nedbank Money app, Online Banking or the call-me-back form on its personal loans page, and use the Contact Centre for anything else about the loan.

Nedbank personal loan contact numbers

Nedbank personal loan account queries and enquiries

Nedbank publishes no separate personal loan account or enquiries line. For account queries or a personal loan enquiry, call the Contact Centre on 0800 555 111 (24/7), chat to Enbi in the Money app or Online Banking, or visit a branch.

How to check a Nedbank personal loan reference number

Nedbank does not publish an online tool to check an application by reference number, and no status-check line appears on its personal loans, ready-to-apply or contact pages. To follow up an application, call the Contact Centre on 0800 555 111 with your reference number, or use Enbi in the Money app.

Nedbank personal loan debt review contact number

Nedbank does not publish a debt-review department number on its website. Call debt assistance on 0801 114 949, or complete the call-me-back form on the debt assistance page and Nedbank will call you back within 48 hours. See also Nedbank debt review department contact details.

Complaints about a personal loan

Before you sign

Nedbank offers personal loans of up to R400,000, repayable over a maximum of 84 months at a personalised interest rate. There is no early settlement fee and no late penalty fee, but a monthly service fee applies. The personal loans page has a repayment calculator: use it to compare the total cost of different terms before you apply.

How to apply and what documents you need

Apply in the Money app or Online Banking, or leave your details on the call-me-back form so a consultant can complete the application by phone; you then email the required documents. You need a valid South African ID or passport, your latest payslip or other proof of income (proof of pension if you are retired and under 65), and 3 months’ bank statements if they cannot be retrieved automatically.

FAQs

What is the Nedbank personal loan contact number?

Use the Nedbank Contact Centre on 0800 555 111. It is toll-free and open 24/7. There is no separate personal loans line.

Can I check my Nedbank personal loan application online by reference number?

No. Nedbank does not publish a reference-number checker. Call 0800 555 111 or chat to Enbi in the Money app.

Who do I call if I cannot afford my Nedbank loan repayments?

Call Nedbank debt assistance on 0801 114 949, or 0861 100 033 if you have a relationship or business banker.

How do I complain about a Nedbank personal loan?

Call the Client Complaints Helpline on 0860 444 000 or email clientfeedback@nedbank.co.za. If it is not resolved, email complaintappeals@nedbank.co.za.

Sources

  • Nedbank contact, debt assistance, fraud and personal loans pages, personal.nedbank.co.za, read 19 September 2026
  • Nedbank Contact Us page, personal.nedbank.co.za/contact/contact-us.html, read 26 September 2026
  • Nedbank Personal Loans and Ready to Apply pages, personal.nedbank.co.za/borrow/personal-loans.html, read 26 September 2026
  • Nedbank Debt Assistance and Debt Counselling pages, personal.nedbank.co.za/borrow/debt-assistance.html, read 26 September 2026