iWYZE is a direct short-term insurer in the Old Mutual group, selling motor and household cover without a broker. It publishes a single contact number covering quotes, servicing and claims.
Official provider route
- iWYZE: 0860 93 94 93
- Old Mutual group client care: 0860 933 333
- Report fraud, Tip-offs Anonymous: 0800 222 117
Household cover is sold alongside motor on the same number, so a single call can cover both if you hold the two policies.
iWYZE publishes one number rather than separate sales and claims lines, so the same route serves a new quote and an incident on an existing policy. Say which you are calling about at the start.
Product or service support
iWYZE operates within a group whose entities are separately licensed financial services providers, and Old Mutual Limited is the licensed controlling company of that insurance group. The licensing detail matters when a complaint is escalated, because it determines which entity the complaint is actually against.
Being a direct insurer changes the relationship in a practical way. There is no broker to chase on your behalf, which removes a layer of delay but also means you are responsible for keeping your own record of what was agreed. Note the date, the consultant and the reference for anything that changes your cover.
iWYZE sits inside the Old Mutual group but is a distinct business from Old Mutual’s life and investment operations. An Old Mutual policy number for a life product will not identify a motor policy, and the group client care line cannot service one.
Eligibility, account or policy requirements
Have the policy number, the vehicle registration and the regular driver’s licence details ready. Cover generally depends on the driver being licensed and permitted to drive the vehicle, so if the person driving at the time was not the regular driver, say so upfront rather than leaving it to emerge during assessment.
For a claim you will need the date, time and place of the incident and, for theft, hijacking or an accident involving injury, a police case number.
Escalation route
Premiums on a direct motor policy are usually collected by debit order, and cover depends on those collections succeeding. A failed debit order is the most common cause of a policy lapsing without the policyholder realising, so check the collection went through after any change of bank account.
iWYZE publishes one number and no separate email address for servicing, so keep your own record of calls — date, time, consultant and reference — since there is no email trail by default.
Report incidents promptly and get a claim number immediately. Keep your own note of every call, since a direct insurer has no broker file to fall back on if the account of events is later disputed.
If iWYZE’s internal complaints process does not resolve the matter, short-term insurance disputes in South Africa can be taken to the National Financial Ombud Scheme.
Sources
Contact details on this page were checked against iWYZE’s own contact page, iwyze.co.za/contact-us, and Old Mutual’s contact page, oldmutual.co.za/contact-us, on 30 August 2026. Routes the providers do not publish are not listed here.