Insurance & Medical Aid · Support
Dial Direct Claims Department Contact Details
All Insurance & Medical Aid contactsComplaints & escalation
The Dial Direct claims contact number is 0861 555 580, the line Dialdirect lists for “Service, Additions & Claims”. For an emergency such as an accident, a breakdown, a burst geyser or a break-in, call the 24-hour emergency assistance line, 0860 911 911. You can also report a claim on the Dialdirect app, which Dialdirect says works 24/7/365 and alerts its claims team automatically. Every detail below was read from dialdirect.co.za (Contact us, Claims, Emergency Assistance and the claim guides for each claim type) on 19 September 2026.
Dial Direct claims contact details
| What you need | Contact | Hours |
|---|---|---|
| Claims, service and policy additions | 0861 555 580 | Mon to Fri 08:00 to 17:00; Sat 08:00 to 13:00; closed Sundays and public holidays |
| 24-hour emergency assistance | 0860 911 911 | 24/7/365 |
| Report a claim online | Dialdirect app (App Store, Google Play, Huawei AppGallery) | 24/7/365 |
| Policy services email | policyservice@dialdirect.co.za | Office hours |
| Compliments and complaints | 0861 555 598, disputeresolution@dialdirect.co.za | Office hours |
| Fraud voicemail (anonymous) | 0861 115 653 | Any time |
Dialdirect’s website footer lists 0861 555 580 for sales, customer care and “24hr Assist”. The Contact us page and every claim guide give 0860 911 911 as the 24-hour emergency assistance number, so use 0860 911 911 when you need roadside, home or medical help urgently. Dialdirect’s head office is at Auto & General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191.
Car claims: accident and you can drive
- Call emergency assist on 0860 911 911 if you need help.
- Check that the car is safe to drive: look for leaking fluids, smoke from the engine, warning lights or anything touching the wheels. If in doubt, have it towed.
- Report the claim on the Dialdirect app, or call during office hours.
- The car is assessed at one of Dialdirect’s assessment centres; Dialdirect says you do not need to get your own quotes. Book the assessment when you report online, or Dialdirect books it when you call. Car hire is arranged if it is on your policy.
Car claims: accident and you can’t drive
Call 0860 911 911 and use one of Dialdirect’s approved tow operators. Dialdirect says it then covers towing and storage, and your claim is handled faster because the car goes to its storage facility. If a car is towed by an approved operator, Dialdirect is alerted automatically and contacts you during office hours. If you used another tow service, Dialdirect helps move the car to its approved destination and negotiate the release fees.
Windscreen claims
Report windscreen claims on the app, any time. A valid claim is approved automatically and sent to Dialdirect’s exclusive supplier, Glasfit, which Dialdirect says will call you within 30 minutes during office hours. Replacements are scheduled within 48 hours, fitting takes about an hour, and the car cannot be driven for an hour afterwards. There is no excess for a repair, but an excess applies to a replacement. Glasfit can come to you.
Home contents, geyser and building claims
- Home contents: report stolen items to the police within 48 hours, as Dialdirect may ask for the SAPS case number. Blacklist stolen phones with your network provider and keep the reference. An assessor or service partner may be appointed.
- Geyser: calling emergency home assist starts the repair or replacement. Relocating a geyser or reaching an inaccessible one may need an electrician or contractor. Hidden water damage found by the plumber is inspected by an assessor.
- Building: report on the app or during office hours; an assessor contacts you to arrange an inspection.
What emergency assistance covers
Assist benefits come with comprehensive car, home and buildings policies and some other products. They include towing and storage after an accident, flat tyre, battery and locksmith help, fuel delivery (fuel at cost), and home assist covering the call-out fee plus an hour’s labour for plumbers, electricians, glaziers and locksmiths. They also include telephonic medical advice, trauma support through more than 110 trauma centres, and telephonic legal and tax advice.
Dial Direct Insurance Ltd is a licensed non-life insurer (FSP 15259); its life policies are underwritten by 1Life Insurance Ltd (FSP 24769).
Sources
- Dialdirect Contact us, Claims, Emergency Assistance and Report a claim guides (drivable car, non-drivable car, windscreen, home contents, geyser, buildings), dialdirect.co.za, read 19 September 2026