There is no Nedbank home loans branch in Cape Town, and no Cape Town home loans number. Nedbank handles home loans centrally rather than through a local lending office, so the number below is national. This page exists mainly to stop you dialling the one Cape Town number Nedbank does publish, which belongs to a different division.
Local channels
- Home loans, nationally: 0800 555 111, toll-free, 24 hours a day, seven days a week
- Nedbank regional offices, including the Western Cape: 010 224 8000, Monday to Friday 08:00 to 16:30
- Enbi, the Nedbank assistant in the Money app and Online Banking, is available 24/7
Nedbank uses a single number for every regional office. Gauteng, the Eastern Cape, KwaZulu-Natal and the Western Cape all route to 010 224 8000, so a Cape Town regional number that differs from that one is not a Nedbank regional line.
The number to avoid is 021 416 7000. Nedbank publishes it under Cape Town, which makes it look like the local branch line, but it sits under Corporate Property Finance, the division that funds property developers and corporate property investors. It is not the personal home loan route. The same applies to 041 398 8000 for the Eastern and Southern Cape.
Address
- Nedbank publishes no home loans office address in Cape Town. Use the Find a branch tool on the Nedbank site for a retail branch near you.
- The Nedbank head office is not in Cape Town. It is Nedbank Group Limited, 135 Rivonia Road, Sandown, 2196, in Johannesburg.
Services at this location
- A home loan application is not taken at a branch counter. Nedbank directs applications to its website, the Money app or the contact centre, and ties its cash back offer to those three channels.
- A Cape Town retail branch handles everyday banking rather than home lending.
- The conveyancing side of a bond happens through an attorney that Nedbank appoints, and the bond is lodged with the Deeds Office. That work is not done at a branch either.
- For a commercial property loan rather than a home loan, Corporate Property Finance in Cape Town is on 021 416 7000 and is listed as operating all hours.
Parent organisation
The Western Cape has no Nedbank head office and no provincial lending head. Nedbank runs the province as one of four regions, alongside Gauteng, the Eastern Cape and KwaZulu-Natal, all sharing the 010 224 8000 line. Decisions on a home loan are made centrally against the same credit and property assessment wherever you apply from, so applying in Cape Town carries no local discretion.
- Nedbank Ltd, registration number 1951/000009/06, licensed financial services provider FSP9363 and registered credit provider NCRCP16.
- Client Complaints Helpline: 0860 444 000, Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 12:00.
- One timing quirk worth knowing in Cape Town: the Corporate Property Finance listing is marked all hours, while the regional office line runs office hours only. If you reach a Cape Town Nedbank number outside 08:00 to 16:30 on a weekday, you are almost certainly through to commercial property finance rather than to anything that can help with a home loan.
Sources
- personal.nedbank.co.za/contact-us.html (contact centre number, the single shared regional office number and its hours, head office address, the Corporate Property Finance regional numbers and the heading they sit under, complaints helpline, ombud and regulator details)
- personal.nedbank.co.za/borrow/home-loans.html (application channels and the conveyancing and registration process)
- personal.nedbank.co.za footer (company registration number, FSP and NCRCP licence numbers)