1Life Life Cover Contact Details

1Life runs separate numbers for buying a policy, servicing an existing one and claiming, and the client service desk keeps longer hours than the sales desk.

Official provider route

• Sales: 0860 10 53 40, also the WhatsApp number
• Client services: 0860 10 51 94
• Claims: 0860 10 51 96
• Report fraud: 0861 11 56 53

Product or service support

Client services runs Monday to Friday 08:00 to 18:00 and Saturday 09:00 to 13:00, while sales runs Monday to Friday 08:00 to 17:00 only. Both are closed on Sundays and public holidays, so an existing policyholder has weekend cover that a prospective buyer does not.

Eligibility, account or policy requirements

Email routes are split the same way: clientservices@1life.co.za for servicing, claims@1life.co.za for claims, info@1life.co.za for general enquiries, complaints@1life.co.za for complaints and compliments@1life.co.za for compliments. One route is easy to miss: a funeral policy claim goes to claims@1lifefuneral.co.za, on a different domain from the life claims mailbox. The office is at Clientele Office Park, corner Rivonia and Alon Road, Morningside 2196, with post to PO Box 1316, Rivonia 2128.

Escalation route

The product range covers pure life cover, priority life cover, funeral cover, dread disease cover including a female-specific version, disability insurance, an expense protector, a wills and estate plan and investments. If 1Life does not resolve a complaint, the numbers it publishes for escalation belong to regulators rather than to the company: the FAIS Ombudsman on 012 762 5000 for advice given at the point of sale, and the National Financial Ombud Scheme on 0860 800 900 or info@nfosa.co.za for the policy itself.

Sources

• 1life.co.za/contact-us, read 3 September 2026.