Bonitas Medical Fund Contact Details

Bonitas runs two different general queries lines and which one you use depends on your plan. BonCap and BonCore members call one number, every other plan calls another, and dialling the wrong one sends you to a team that cannot see your options.

Official contact channels

• General queries, all plans except BonCap and BonCore: 0860 002 108 or queries@bonitas.co.za
• General queries, BonCap and BonCore only: 0861 239 333 or PHAQueries@bonitas.co.za
• WhatsApp, all plans: 076 172 3151
• Hospital authorisations, all plans: 0860 002 108 or hospital@bonitas.co.za
• Ambulance: 0860 555 505

What this organisation provides

Bonitas is a registered South African medical scheme offering a range of plans including the lower cost BonCap and BonCore options. Its website carries the scheme rules and amendments, a dispute resolution route, a PAIA manual, governance and tender information, notices of the annual and special general meetings, and a channel for reporting fraud, waste and abuse. Members also have a mobile app.

Address and operating information

The scheme address is General Hertzog Road and Nile Drive, Three Rivers, Vereeniging, 1935. Note that the split by plan applies only to general queries: hospital authorisations and the ambulance line are the same numbers for every plan. When you request an ambulance on 0860 555 505, Bonitas asks you to give your name, your telephone number and your medical aid number, so have the membership number to hand rather than looking for it mid call.

Support and escalation routes

Get pre-authorisation before a planned hospital admission, because an unauthorised admission is the most common reason a claim is short paid. If a claim or a benefit decision is disputed, use the scheme dispute resolution process published on the Bonitas site first and keep the reference. If that does not resolve it, a complaint about a medical scheme goes to the Council for Medical Schemes, which is the statutory regulator for schemes and the correct body here rather than an insurance ombud. Note that the Bonitas website does not name a separate administrator anywhere in its contact or support pages, so route queries through Bonitas itself rather than through any third party.

Sources

• Bonitas support page with contact numbers split by plan: bonitas.co.za/support/
• Bonitas scheme address and governance links on the same page: bonitas.co.za/support/