A Jet account is now an RCS Jet Account. Jet is a TFG brand, so people naturally phone TFG about the account, but the credit itself is issued and administered by RCS, and RCS is where account queries have to go. RCS is a registered credit provider and authorised financial services provider under NCRCP38.
RCS Jet Account numbers
- Card activation and PIN setting: 0860 111 881
- To set a PIN by USSD: dial *120*5102* followed by your card number and the hash key, then follow the prompts
- RCS customer service: 0861 729 727
- Card enquiries by email: [email protected]
You will be asked for your identity number to identify yourself when activating or setting a PIN. Have the card in front of you, because the new account number is on the card and on the top of your monthly statement, and it is not the same as your old Jet account number.
What changed when the account moved
- The card is PIN enabled, and the PIN is required on every purchase
- It works at any Jet, Edgars or TFG store, and now also across the wider RCS retail network
- Up to 55 days interest free applies on purchases when the full outstanding amount is paid on time each month
- Fees and interest are charged in the same way as before
Check your debit order
This is the part that catches people. If you pay your Jet account by debit order or EFT, the payment must use the new RCS Jet Account card number. A payment sent to the old account number can go unallocated, and an unallocated payment looks like a missed payment on your credit record even though the money left your bank. Confirm the reference on your next statement rather than assuming it carried across, and keep the proof of payment until you have seen it reflected.
Which company to phone about what
- Anything about the account, the balance, the statement, the card or a payment: RCS, on the numbers above
- Anything about a purchase, a return, a refund or a store: the Jet store or TFG customer services
- A Jet Club membership or its insurance benefits: that is a separate product from the credit account
If a query is not resolved
- Escalate through RCS on 0861 729 727 or [email protected] and keep the reference number
- For a credit agreement, statement or reckless lending complaint, the National Credit Regulator handles complaints against registered credit providers
- For an unresolved financial services complaint, the National Financial Ombud Scheme South Africa is on 0860 800 900