Transnet Retirement Fund Contact Details

The Transnet Retirement Fund is administered by Momentum Retirement Administrators, and its member portal sits on the Momentum site rather than on a Transnet one. The fund publishes an email address for member queries and no telephone number at all.

Transnet Retirement Fund member contact

• Member queries: MRAWebqueries@momentum.co.za
• Member portal: the Transnet Retirement Fund site hosted by Momentum Retirement Administrators
• Administrator: Momentum Retirement Administrators

The portal also publishes a Getting Started Guide, which is the document to read before contacting anyone, because most first queries are about registering for portal access rather than about the fund itself.

The numbers in search results are a trade union, not the fund

Search for Transnet Retirement Fund contact details and the numbers that come back most often are UNTU, the United National Transport Union. UNTU has published the fund contact information for its members, which is why its pages rank, but its switchboard and mailboxes are the union own. If you are a union member that may be a useful route to advice, but it is not the fund administrator and it cannot see your benefit statement or process a claim. Use the administrator mailbox for anything about your own money.

What to include in a query

• Your fund or member number and your identity number
• Your Transnet employee number if you are still employed, and your exit date if you are not
• For a withdrawal or transfer, say which, because the tax treatment and the paperwork differ
• For a two-pot savings withdrawal, the tax directive is issued by SARS and the fund cannot pay before it is received

Before you withdraw

A withdrawal from a retirement fund is taxed and permanently reduces what you will retire on. A transfer to another approved fund is generally not taxed. Those two facts decide most of these decisions and they are worth confirming in writing for your own circumstances before you sign anything. Be sceptical of anyone offering to release or unlock your pension for a fee; that is a persistent scam aimed at fund members, and no legitimate administrator charges to process a claim.

If a query is not resolved

• Follow up in writing to the administrator mailbox, quoting the original date and any reference given
• Retirement funds are regulated by the Financial Sector Conduct Authority
• For an unresolved complaint about a retirement fund, the Pension Funds Adjudicator determines member complaints and the service is free