Skip to content
Report a wrong number

Banking & Finance · Support

Nedbank Credit Card Division Contact Details

Verified 16 September 2026Official source onlyIndependent directoryReport a wrong number

All Banking & Finance contactsComplaints & escalation

Nedbank does not publish a phone number or email address for a “credit card division”. Its card services are spread across several lines. For queries on a Visa or Mastercard credit card, Nedbank’s credit card FAQs give 0860 555 111. Card fraud goes to 0800 110 929, and help with missed repayments to 0801 114 949. American Express, SAA Voyager and corporate cards each have their own lost card lines. All numbers were read on personal.nedbank.co.za on 16 September 2026.

ContactDetails.co.za is an independent directory. We do not work for Nedbank and cannot stop a card, view a statement or change a limit.

Official task/support route

What it is forContact
Credit card service: limits, cancellation, disputed charges, travel notices, contactless settings0860 555 111
Card fraud, or an Approve-it message or OTP you did not ask for0800 110 929
Stop any other lost or stolen Nedbank card+27 800 110 929; from abroad +27 10 217 4330
Stop a lost or stolen SAA Voyager card+27 861 263 464; abroad +27 10 217 4213
Stop a lost or stolen Nedbank American Express card+27 860 119 966; abroad +27 10 217 4736
Amex Platinum Services+27 800 004 244; abroad +27 10 217 4735
Amex Corporate Gold, Corporate Green and Corporate Purchasing Card+27 860 102 191; abroad +27 10 217 4736 (Green card: +27 10 217 4750)
Behind on credit card payments0801 114 949; clients with a relationship or business banker: 0861 100 033
Card machine (merchant) cards, lost or stolen+27 860 114 966; abroad +27 10 217 4005
Complaints0860 444 000 or +27 11 710 4011; clientfeedback@nedbank.co.za

Nedbank’s contact page says the lost and stolen card lines run at all hours. It does not give hours for 0860 555 111. The credit card FAQ lists 011 710 4330 as a second lost card number, while the contact page gives +27 10 217 4330 for callers abroad. Nedbank publishes no email address for credit card queries and no WhatsApp number for customers to message. Enbi, the 24/7 assistant in the Money app and Online Banking, is the written alternative.

Nedbank does not publish a walk-in address for its card operations. The group head office (135 Rivonia Road, Sandown, 2196) has one switchboard for itself and the regional offices, +27 10 224 8000, answered on weekdays between 08:00 and 16:30, and it is not a card service desk. Branches can take a disputed transaction in person.

What you need before contacting

Know which card you hold before you call, because the line depends on it. Nedbank Limited issues Nedbank-branded Gold and Platinum credit cards, American Express Gold and Platinum cards, SAA Voyager cards and corporate card products. Nedbank Ltd is registration number 1951/000009/06, an authorised financial services provider (FSP9363) and a registered credit provider (NCRCP16).

Nedbank’s card safety tips say never to share your PIN, CVV or CSC number, or a one-time password, with anyone, including bank staff. Read Approve-it messages carefully before accepting them.

Step-by-step contact process

  1. Try the Money app first, since most card tasks need no phone call. You can block and replace a card (Cards, then Block and Replace, then choose a reason), freeze it, increase the limit, turn off contactless on Visa and Mastercard cards, and tell Nedbank about travel. Amex contactless cannot be switched off.
  2. For anything the app cannot do, call the desk for your card type in the table above and keep any reference number.
  3. If you are struggling to make repayments, use Nedbank’s debt assistance page, which lists payment arrangements for credit cards. Missed amounts are spread over a few months instead of being paid as one lump sum.
  4. Phone the numbers in the table or fill in the callback form on that page, choosing “Credit card (Amex)” or “Credit card (Visa or Mastercard)”. Nedbank says it calls back within 48 hours. Its credit card FAQ warns that interest keeps running on the unpaid balance, so contact the bank before you miss a minimum payment.

Escalation route

  1. If the matter is not settled, lodge a complaint by calling 0860 444 000 or writing to clientfeedback@nedbank.co.za. Complaints are taken by phone on weekdays from 08:00 until 17:00 and on Saturday mornings until 12:00. Nedbank undertakes to give a reference within 24 hours and to try to resolve it within 21 days.
  2. Disagree with Nedbank’s decision? Appeal it in writing at complaintappeals@nedbank.co.za.
  3. If you are still dissatisfied, the National Financial Ombud Scheme takes disputes with credit providers (call 0860 800 900 or write to info@nfosa.co.za). Nedbank also names the National Credit Regulator (0860 627 627) for credit and lending complaints.

Nedbank’s ethics mailbox and the Tip-offs Anonymous line (0800 000 909) are for corruption and unethical behaviour, and Nedbank says not to use them to report fraud.

Sources

  • personal.nedbank.co.za: Contact us (card lines, head office, complaints process), read 16 September 2026
  • personal.nedbank.co.za: credit card FAQ, safe banking tips, block and replace guide and credit cards overview, read 16 September 2026
  • personal.nedbank.co.za: debt assistance, read 16 September 2026
  • nfosa.co.za published contact details