Insurance & Medical Aid · Contact details
Assupol Life Cover Contact Details
For new Assupol life cover or a quote, call Assupol Direct Sales on 0860 103 091 or email help@assupol.co.za. Assupol Life Ltd is a licensed life insurer and authorised financial services provider (FSP 53), and its life cover range is built around the Progress 4Life and Progress 4Sure plans.
Assupol does not publish a separate phone line only for life cover. This page covers life cover sales, plans and claims; for all of Assupol’s numbers, see the main Assupol contact details page.
Assupol life cover contact details at a glance
| Route | Details |
|---|---|
| Direct Sales (new life cover, quotes) | 0860 103 091 |
| Direct Sales email | help@assupol.co.za |
| WhatsApp Channel | 0860 103 091 |
| Call Me Back (life cover page) | Call Me Back button on assupol.co.za/life-cover/life |
| Claims | 0861 235 664 |
| Claims (alternative lines) | 087 233 6300 / 087 233 7300 |
| Claims registration email | claimsregistration@assupol.co.za |
| Client Service (existing policies) | 0861 235 664 / 0861 329 287 |
| Client Service email | clientservices@assupol.co.za |
| Benefit payment queries | 0861 235 664 |
| Assupol On-Call | 0800 002 614 |
| On-Call Plus | 0861 235 664 |
| SMS Help | SMS “Help” to 41366 |
| Head office general email | info@assupol.co.za |
| Head office | Summit Place Office Park Building 6, 221 Garstfontein Road, Menlyn, Pretoria, 0181 |
Official provider route
To buy life cover, contact Direct Sales on 0860 103 091 or help@assupol.co.za. The same number is Assupol’s WhatsApp Channel. You can also press Call Me Back on the life cover page and an Assupol consultant will phone you, or ask for a quote in a branch.
If you already have a policy, Client Service is on 0861 235 664 or 0861 329 287, and at clientservices@assupol.co.za. You can also SMS “Help” to 41366.
Life cover plans and claims support
Assupol’s life cover page shows two headline plans:
- Progress 4Life: from R120 per month, with maximum cover of R1,2 million.
- Progress 4Sure: from R90 per month, with maximum cover of R300 000.
The plans are compared on yearly premium increases, the Loyalty Reward, disability and critical illness cover, premium waivers (including for retrenchment), Assupol On-Call and On-Call Plus. Assupol On-Call is reached on 0800 002 614 and On-Call Plus on 0861 235 664. Brochures for both plans (2025 editions) are linked from the life cover page.
To claim, call 0861 235 664, or the alternative lines 087 233 6300 and 087 233 7300, or email claimsregistration@assupol.co.za. If you received a benefit payment and are not sure why, Assupol asks you to call 0861 235 664.
Eligibility and policy requirements
Assupol life cover is available to adults aged 18 to 85. Premiums depend on your age, health, the cover amount and the benefits you choose. Assupol sets out these steps to apply:
- Choose the plan that suits your needs.
- Request a quote online or in a branch, use Call Me Back, or call Direct Sales on 0860 103 091.
- Complete the application form with your personal and beneficiary details.
- Submit the application and wait for confirmation.
Escalation route
Assupol’s life cover page does not publish a separate escalation line. For an unresolved query, write to Client Service at clientservices@assupol.co.za or the head office at info@assupol.co.za, quoting your policy number. The head office is at Summit Place Office Park Building 6, 221 Garstfontein Road, Menlyn, Pretoria, 0181. Assupol Life Ltd’s registration number is 2010/025083/06.
For other insurers, browse the insurance and medical aid hub or the insurance directory A listings.
Frequently asked questions
What is the Assupol life cover contact number?
For new life cover and quotes, call Direct Sales on 0860 103 091 or email help@assupol.co.za.
How do I claim on an Assupol life policy?
Call 0861 235 664, 087 233 6300 or 087 233 7300, or email claimsregistration@assupol.co.za.
How much does Assupol life cover cost?
Progress 4Life starts from R120 per month and Progress 4Sure from R90 per month. Your premium depends on age, health, cover amount and benefits.
Who can get Assupol life cover?
Adults aged 18 to 85.
Sources
- Assupol, Contact us: assupol.co.za/contact-us, read 2026-09-26
- Assupol, Life cover: assupol.co.za/life-cover/life, read 2026-09-26