Insurance & Medical Aid · Contact details
OUTsurance Home Insurance Contact Details
The OUTsurance home insurance number is 08 600 60 000 for a quote, 08 600 70 000 for home claims, and 08 600 80 000 for Help@OUT home emergencies, which is open 24/7. OUTsurance home insurance covers buildings, home contents and portable possessions, and is provided by OUTsurance Insurance Company Limited, a licensed non-life insurer and financial services provider.
For car, life and business insurance, see the main OUTsurance contact details page.
OUTsurance home insurance contact details at a glance
| Route | Details |
|---|---|
| Sales / new quotes | 08 600 60 000 |
| Claims | 08 600 70 000 |
| Client Care (existing policies, changes) | 08 600 70 000 |
| Help@OUT emergency assistance (24/7) | 08 600 80 000 |
| Calling from outside South Africa | +27 12 673 3000 |
| Client care email | cc@out.co.za |
| Online claims / policy management | OUTsurance App or MyOUTsurance client portal |
| Report fraud | 08 601 02 117 |
| Report fraud email | reportfraud@out.co.za |
| Report email scams | reportscams@out.co.za |
| Independent whistleblowing line | 0800 204 855 or outsurance@tip-offs.com |
| Physical address | 1241 Embankment Rd, Zwartkop Ext 7, Centurion, 0157 |
| Postal address | P.O. Box 8443, Centurion, 0046 |
Official OUTsurance home insurance route
The contact block on OUTsurance’s home insurance page gives 08 600 60 000, open Monday to Thursday from 08:00 to 19:00, Friday from 08:00 to 18:00 and Saturday from 08:00 to 13:00. On public holidays sales works from 08:00 to 17:00. This is the line for a new buildings or contents quote, or you can use Start a quote on the home insurance page.
Once you are a client, use 08 600 70 000. Claims advisors on this number work Monday to Friday 07:00 to 18:00, Saturday 08:00 to 13:00 and public holidays 08:00 to 17:00. Client Care, for policy changes, is on the same number Monday to Thursday 07:00 to 18:00, Friday 08:00 to 18:00, Saturday 08:00 to 13:00 and public holidays 08:00 to 17:00, and by email at cc@out.co.za. Abroad, call +27 12 673 3000.
Home cover and support
- Buildings insurance: includes 24/7 home assistance through Help@OUT on 08 600 80 000.
- Home contents insurance: covers what is inside your home. Essential contents insurance is a lower-cost option that covers up to a maximum of R50 000.
- Portable possessions (OUT-and-About): covers items you take with you outside the home.
A burst or leaking geyser claim can be completed from start to finish in the OUTsurance App or client portal, without calling.
Policy requirements and claim steps
OUTsurance does not list eligibility rules for home cover on its contact or claims pages, so ask the sales team on 08 600 60 000 about your property when you quote. For an existing policy, follow these steps:
- For an emergency at home, call Help@OUT on 08 600 80 000, any time of day.
- Start the claim in the OUTsurance App or MyOUTsurance client portal. Geyser claims can be done fully online.
- If you prefer to speak to someone, call a claims advisor on 08 600 70 000.
Escalation route
OUTsurance does not publish a separate escalation number for home insurance. Take an unresolved issue to Client Care on 08 600 70 000 or cc@out.co.za. Suspected fraud goes to 08 601 02 117 (Monday to Friday 08:00 to 17:00) or reportfraud@out.co.za, which is monitored 24 hours a day. Forward scam emails to reportscams@out.co.za. The independently managed whistleblowing line is 0800 204 855 (Monday to Friday 08:00 to 17:00) or outsurance@tip-offs.com.
OUTsurance Insurance Company Limited is registration number 1994/010719/06. For other home insurers, browse the insurance and medical aid hub or the insurance directory O to P listings.
Frequently asked questions
What is the OUTsurance home insurance contact number?
Call 08 600 60 000 for a home insurance quote, or 08 600 70 000 for claims and existing policies.
What is the OUTsurance home assistance number?
Help@OUT is on 08 600 80 000, 24/7. Buildings cover includes 24/7 home assistance.
How do I claim for a burst geyser with OUTsurance?
You can complete a geyser claim from start to finish in the OUTsurance App or client portal, or call 08 600 70 000.
What is essential contents insurance?
A lower-cost OUTsurance contents option that covers up to a maximum of R50 000.
Sources
- OUTsurance, Home insurance: outsurance.co.za/home-insurance/, read 2026-09-26
- OUTsurance, Contact OUTsurance: outsurance.co.za/about-outsurance/contact-outsurance/, read 2026-09-26
- OUTsurance, Submit a claim: outsurance.co.za/insurance-clients/submit-claim/, read 2026-09-26