East London is in the Buffalo City Metropolitan Municipality, Eastern Cape.
Parmalat South Africa now trades as Lactalis South Africa, so correspondence addressed to the old name reaches the same company.
Keep the packaging with the batch code if you are complaining about a product, and tell the retailer as well, because a cold chain failure in one store shows as a pattern there rather than at the plant.
This page covers how to contact Lactalis South Africa, formerly Parmalat in South Africa. The details below were taken from the official Lactalis South Africa, formerly Parmalat contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Lactalis South Africa, formerly Parmalat and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Lactalis South Africa, formerly Parmalat contact numbers
These routes were verified against the official Lactalis South Africa, formerly Parmalat contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Customer care | 0860 66 44 22 |
| Office of the general manager | +27 21 809 1404 |
| Media queries email | [email protected] |
| Consumer Goods and Services Ombud | 0860 000 272 |
The company address is Strand Road, Stellenbosch, 7600.
Parmalat South Africa now trades as Lactalis South Africa, so correspondence addressed to the old name reaches the same company. Keep the packaging with the batch code if you are complaining about a product, and tell the retailer as well, because a cold chain failure in one store shows as a pattern there rather than at the plant.
Self-service options before you call
- Check the official site at lactalis.co.za, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Complaining about a food product or a restaurant
- Keep the packaging. The batch code and best-before date are what allow a producer to trace a production run. Without them a complaint cannot be investigated.
- Do not throw away the item. A photograph is useful; the product itself is evidence.
- Report suspected food poisoning to the municipal environmental health department, which inspects food premises and can act on a pattern.
- A restaurant must display prices, and a service charge must be disclosed rather than added silently.
- Food premises require a certificate of acceptability from the municipality. It is displayed, and its absence is itself reportable.
For a packaged product, complain to the producer as well as the retailer. The producer can trace the batch; the retailer can refund you. Unresolved complaints go to the Consumer Goods and Services Ombud on 0860 000 272.
Complaints and escalation
If a first call does not resolve the matter, escalate through the outlet or the producer, keeping the packaging with the batch code. Suspected food poisoning goes to the municipal environmental health department, which inspects premises and can act on a pattern. Recalls are published by the National Consumer Commission on 012 065 1940.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most food complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Lactalis South Africa, formerly Parmalat contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Lactalis South Africa, formerly Parmalat.
- Reach Lactalis South Africa, formerly Parmalat through the official site at lactalis.co.za rather than through a number in a search advert or a social media reply.
- Lactalis South Africa, formerly Parmalat will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Lactalis South Africa, formerly Parmalat contact number?
The routes are listed in the table above, with what each one is for. The main route is 0860 66 44 22. Confirm it on lactalis.co.za before relying on it, since numbers are changed from time to time.
How do I know a Lactalis South Africa, formerly Parmalat number is genuine?
Check it against the official site at lactalis.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Lactalis South Africa, formerly Parmalat, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Lactalis South Africa, formerly Parmalat source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.