Netcare Parklands Hospital is a 200 bed private hospital in Overport, close to the Durban CBD. Netcare publishes no direct switchboard for it, so the confirmed routes are Netcare’s national appointment line on 0860 555 565 and, for an emergency, 10177 or 112.
ContactDetails.co.za is an independent directory. We are not Netcare and cannot book an admission or discuss an account.
Parklands is not Park Lane
Netcare runs two hospitals with names one space apart, in different cities.
- Netcare Parklands Hospital is in Overport, Durban.
- Netcare Park Lane Hospital is in Johannesburg.
Say the city as well as the name when confirming an admission, checking a medical scheme network list, or arranging a referral. A letter naming only “Parklands” or “Park Lane” does not settle which one, and the two are six hundred kilometres apart.
If this is an emergency
Call 10177 for an ambulance, or 112 from any mobile phone. Netcare also publishes a customer service centre for its own emergency medical services on 0860 638 2273. In a genuine emergency the dispatcher decides the destination, which is the right way for that to be decided.
Verified contact routes
Read on Netcare’s own website on 24 August 2026.
| What it is for | Contact |
|---|---|
| Netcare appointment booking | 0860 555 565 |
| Netcare 911 customer service centre | 0860 638 2273 |
| Ambulance, nationally | 10177 or 112 |
| KZN Department of Health, toll free | 0800 205 334 |
| eThekwini contact centre, toll free | 080 311 1111 |
| Health Ombud | 080 911 6472 |
Numbers beginning 031 circulate for this hospital in online directories. We could not open a Netcare page carrying them, so we do not publish them. The appointment line is answered nationally and will route you.
Private, in a suburb with public options
Parklands is private, so treatment is billed to you or your medical scheme, with no means testing. If you are looking for free or means-tested primary care in Overport, a Netcare number will not help you. eThekwini Municipality runs 59 fixed and 41 mobile clinics across Durban and will tell you which covers your address; hospitals are run by the KwaZulu-Natal Department of Health.
As at any private hospital, specialists practising there bill separately from the hospital, and pre-authorisation for a planned admission comes from your medical scheme rather than from the hospital.
Before a planned admission
- Get pre-authorisation from your scheme before the date, and check the hospital is in your network for the year.
- Search the network list under both Parklands and Park Lane to be sure which one you have been authorised for.
- Bring your identity document, scheme card, authorisation number and referral letter, plus current medicines in their packaging.
If something goes wrong
- Raise it with the hospital and get a reference number.
- Escalate within Netcare through its customer channels.
- Standard of care goes to the Health Ombud on 080 911 6472, which covers private facilities.
- A rejected claim goes to the Council for Medical Schemes on 086 112 3267.
- A practitioner’s conduct goes to the HPCSA.
Related contact pages
- Healthcare contact pages
- Medical aid contact pages
- Public hospitals and clinics contact details
- How to verify a contact number before you use it
Frequently asked questions
What is the number for Netcare Parklands Hospital?
Netcare’s facility page publishes only the national appointment line, 0860 555 565. We do not republish directory numbers we could not confirm at source.
Where is it?
Overport, close to the Durban city centre. It is a 200 bed private hospital.
Is Parklands the same as Park Lane?
No. Netcare Parklands is in Durban; Netcare Park Lane is in Johannesburg. Always give the city as well as the name.
Is it a government hospital?
No, it is private. For public care in Durban, the City runs the clinics on 080 311 1111 and the province runs the hospitals on 0800 205 334.
Why did I get two bills?
Specialists at private hospitals are usually independent practitioners. The hospital bills for the stay and the doctor bills separately.
Details on this page were read on Netcare’s website on 24 August 2026. Where a detail has changed, the official source is always the authority.