Upington is in the Northern Cape, in the Dawid Kruiper Local Municipality on the Orange River.
Take the request form and your medical scheme card. The form tells the laboratory what to test for; the card is what the account is raised against.
Distances matter in the Northern Cape. Confirm the depot’s collection times before travelling in, because a sample that misses the courier waits for the next one.
This page covers how to contact PathCare in South Africa. The details below were taken from the official PathCare contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not PathCare and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
PathCare contact numbers
These routes were verified against the official PathCare contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Health Ombud complaints call centre | 080 911 6472 |
| Council for Medical Schemes | 086 112 3267 |
Fasting requirements and collection times differ by test. Confirm both when booking, because arriving unfasted for a lipogram or a glucose test means coming back. Take the doctor’s request form and your medical scheme card; without the form the laboratory does not know what to test for.
Self-service options before you call
- Check the official site at pathcare.co.za, which carries the current contact details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Who owns the problem: retailer, courier or you
- If you bought online, the retailer is your contract. It chose the courier and owes you delivery of what you paid for. Whether its courier failed is a matter between them, not something you have to resolve. Say so plainly and in writing when a retailer tries to hand you to the courier.
- The courier physically holds the parcel and is the only party that can trace it, produce a proof of delivery or redirect it. It works from the waybill number, and generally caps its liability unless additional cover was bought at the time of shipping.
- If you shipped it yourself, you are the courier’s customer and the claim is yours to make.
- Freight forwarders and cargo handlers are not couriers. Business-to-business freight, port and air cargo operators do not deal with consumer parcels, and a shipment with them runs through a commercial contract or a forwarder rather than a tracking number you can phone about.
- The Consumer Goods and Services Ombud takes unresolved consumer complaints free of charge, once the supplier’s own process has been used and a reference number obtained.
The waybill number traces the parcel; the order number traces the purchase. Knowing which of these parties you are actually dealing with resolves most delivery problems faster than any phone number does.
Complaints and escalation
If a first call does not resolve the matter, escalate through the practitioner’s or the facility’s own complaints process first, in writing. Complaints about an individual practitioner’s conduct go to the relevant statutory council, and complaints about care at a health establishment go to the Health Ombud on 080 911 6472. Medical scheme disputes go to the Council for Medical Schemes on 086 112 3267. All three are free.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most health complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake PathCare contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not PathCare.
- Reach PathCare through the official site at pathcare.co.za rather than through a number in a search advert or a social media reply.
- PathCare will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the PathCare contact number?
The routes are listed in the table above, with what each one is for. The main route is 080 911 6472. Confirm it on pathcare.co.za before relying on it, since numbers are changed from time to time.
How do I know a PathCare number is genuine?
Check it against the official site at pathcare.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not PathCare, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official PathCare source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.