This page covers Tyre and Rim Insurance from Bidvest. The important thing to get right before you dial is which Bidvest you need: the product is sold and underwritten by Bidvest Insurance Limited, which runs its own contact centre and is not reachable through the Bidvest group switchboard.
ContactDetails.co.za is an independent directory. We are not Bidvest and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Bidvest Insurance contact numbers
These routes were verified against the official Bidvest Insurance contact page on 6 September 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Main number, all Bidvest Insurance products | 086 166 8888 |
| The same number as Bidvest writes it | 0861 66 88 88 |
| General enquiries email | [email protected] |
| Roadside and medical assistance on a Bidvest warranty, 24 hours a day | 0861 860 861 |
| Office hours on the main line | Mon to Fri 08:00 to 17:00, Sat 08:00 to 13:00 |
| Durban office | 2nd Floor, Lincoln on the Lake, 2 The High Street, Umhlanga Ridge, 4319 |
Bidvest is a holding group whose divisions trade as separate businesses with their own contact centres, so the group switchboard in Johannesburg is not the route for an insurance product and cannot answer a policy or claim question.
Which Bidvest company you are actually dealing with
Three separate entities carry the Bidvest name on this product, and knowing which is which decides who can help you and who you quote in a complaint.
- Bidvest Group Limited is the listed holding company. It owns the brand and nothing else that matters to your policy. Its switchboard has no view of your cover.
- Bidvest Insurance Limited is the insurer that carries the risk, registration 1997/019461/06, a licensed non-life insurer and authorised financial services provider under FSP number 46395, registered in 1997. This is the entity named on your policy schedule and the one to cite to a regulator.
- Bidvest Insurance Brokers (Pty) Ltd administers the policies, which is why letters and debit order correspondence can arrive from an administrator rather than from the insurer itself.
Which Bidvest number serves which product
Bidvest Insurance sells eight motor-related products: motor warranty, tyre and rim cover, legal cover, scratch and dent, Theftbuster Plus, shortfall protection, deposit protection and comprehensive insurance. It does not publish a separate number per product. The tyre and rim product page carries no dedicated line of its own, so the single main number above is the correct route for a tyre quote, a policy amendment or a tyre claim.
The one number that is product-specific is the 24 hour assistance line. It is attached to a Bidvest warranty, not to tyre and rim cover, so calling it about a damaged tyre routes you to the wrong desk. Use the main number for anything tyre related during office hours.
Debit orders are the one place the administrator entity surfaces. Bidvest lists a DebiCheck desk on its contact page, so a bank prompt asking you to approve a Bidvest mandate when a policy starts is expected rather than suspicious. Verify anything you did not expect on the main number before you approve it.
If the agent calls it Tyre Angel
Bidvest markets the cover publicly as Tyre and Rim Insurance, but its own frequently asked questions file the same product under the name Tyre Angel. If a consultant or a policy document uses that name, it is this product and not a different one, so do not hang up and start again on the assumption that you have been misrouted.
Self-service options before you call
- Email to [email protected], which gives you a written record of what you asked and when.
- The official site at bidvestinsurance.co.za, which carries the current details and a call-back form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres, and the Saturday morning window closes at 13:00.
What to have ready before you call
- Your policy number, or your identity number if you cannot find the policy number.
- The vehicle registration number and which wheel is affected.
- Dates, amounts and any wording from a letter exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Complaints and escalation
Bidvest Insurance runs a published internal complaints process, reachable through the Complaints section of its contact page, and that step comes first. Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number.
Only once the internal process is exhausted does an unresolved short-term insurance dispute go to the relevant financial services ombud scheme, which will ask for exactly that history before it opens a file.
Avoiding fake Bidvest contact numbers
Contact details for well known South African brands are a common target for impersonation, and a group with as many divisions as Bidvest is an easy one to imitate because callers cannot tell which number should be which.
- Reach the insurer through bidvestinsurance.co.za rather than through a number in a search advert or a social media reply.
- Check the FSP number. A genuine seller of this product is authorised under FSP 46395 and will not object to being asked.
- Bidvest will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
Related contact pages
Frequently asked questions
What is the Bidvest tyre insurance contact number?
It is 086 166 8888, which Bidvest writes as 0861 66 88 88. The same number serves every Bidvest Insurance product, including tyre and rim cover. Confirm it on bidvestinsurance.co.za before relying on it, since numbers are changed from time to time.
Can I call the Bidvest group switchboard instead?
You can, but it will not help. The group switchboard serves Bidvest Group Limited, the listed holding company, and has no access to insurance policies. Use the insurer’s own number above.
Is 0861 860 861 the tyre claims line?
No. That line is 24 hour roadside and medical assistance attached to a Bidvest warranty. A tyre and rim query belongs on the main number during office hours.
Who underwrites Bidvest tyre insurance?
Bidvest Insurance Limited, registration 1997/019461/06, a licensed non-life insurer and authorised financial services provider under FSP number 46395. Those are the details to quote if you take a matter to a regulator.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Bidvest, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Contact routes on this page were checked against the official Bidvest Insurance source on 6 September 2026. If you find a detail that has changed, the official source above is always the authority.