Old Mutual Claims Contacts

Finding the correct Old Mutual claims contact details ensures that your life, funeral, short-term, or property insurance claim is submitted quickly and routed to the correct department. Navigating claim submission channels can be overwhelming during challenging times, but using verified official support routes guarantees that your sensitive personal information remains secure.

This guide outlines official call centre numbers, online claim portals, WhatsApp tools, escalation routes, and practical preparation steps for submitting a claim with Old Mutual in South Africa.

Official contact details

When submitting a claim or tracking an active case with Old Mutual, it is critical to engage directly through verified official channels. Always verify web addresses and phone numbers before sharing personal policy documents or identity details.

Life & Funeral Claims Call Centre: 0860 222 274 or 0860 60 7000
General Claims Support Email: [email protected]
Old Mutual Insure (Short-Term / Car & Home): 0860 24 7 365
Old Mutual iWYZE Claims Line: 0860 93 94 93
Customer Care Centre: 0860 933 333
WhatsApp Service: 0860 933 333
USSD Self-Service (Funeral Claims): *120*6672#
Fraud & Tip-Offs Hotline: 0800 222 117
Official Website: www.oldmutual.co.za

Before submitting any documentation or making fee payments, review our guidance on how to verify before you pay to protect yourself against financial phishing fraud.

Best contact route by issue

To avoid unnecessary delays or transfer queues, use the recommended contact route tailored to your policy type and claim requirement:

Issue / Request	Recommended Primary Channel	Operating Hours
Funeral & Death Claims	WhatsApp (`0860 933 333`), USSD (`1206672#`), or Call (`0860 222 274`)	Call centre: Mon–Fri 08:00–17:00 / Self-service 24/7
Car, Property & Business Claims	Call Old Mutual Insure (`0860 24 7 365`) or log into the Online Portal	Mon–Fri 08:00–18:00, Sat 08:00–12:00
iWYZE Vehicle & Household Claims	Call `0860 93 94 93` or email policy details	Mon–Fri 08:00–18:00, Sat 08:00–12:00
Fraud & Suspicious Activity	Call Tip-Offs Anonymous (`0800 222 117`) or email `[email protected]`	24 Hours / 7 Days a week
Unresolved Complaints	Email internal dispute resolution or submit via secure web portal	Mon–Fri 08:00–17:00

For general guidance across other short-term and long-term insurance policies, browse our main Insurance Contact Pageshub.

Customer care and call centre options

Old Mutual maintains dedicated call centres tailored to specific product divisions. For general administrative queries, policy status updates, or redirection to specialist claims handlers, you can reach the central customer support team on 0860 933 333 during business hours (Monday to Friday, 08:00 to 17:00).

If calling from outside South Africa, international customer support can be contacted on +27 21 509 2765.

Online

Submitting and tracking claims through official digital web portals is often the quickest method to ensure complete documentation upload.

What is the best way to contact Old Mutual Claims Contact Details?

The best digital route is visiting the official Old Mutual Claims Portal. From here, policyholders and beneficiaries can:

Select the relevant policy category (Life, Funeral, Short-Term, or iWYZE).
Complete digital claim forms directly online.
Upload electronic copies of required certified documents (such as ID copies, medical certificates, or police report numbers).
Track claim submission progress using your reference number.

You can explore further claim workflows across multiple South African financial institutions in our comprehensive Insurance Claims Hub.

WhatsApp or self-service options

Old Mutual offers interactive self-service channels designed to make registration of funeral and life claims fast and accessible without needing to wait for an operator.

WhatsApp Chat: Save 0860 933 333 to your contacts, open WhatsApp, and send “Hi”. Select Option 1 from the main menu to initiate a death or funeral claim.
USSD Mobile Menu: Dial *120*6672# free of charge from your mobile phone and follow the on-screen prompts to register a funeral benefit claim.

Claims

Processing times vary based on policy type and documentation completeness:

Funeral Claims: Once all required documentation is submitted and approved, Old Mutual aims to pay valid final expenses death benefits within 48 hours.
Life Insurance Death Claims: Valid life claims are typically processed within 15 working days following verification.
Short-Term Insurance Claims: Motor and property damage claims undergo assessor review and repair authorization according to your cover terms.

Faults

If you experience technical issues accessing secure web services, MyClient portal errors, or app registration faults while attempting to submit a claim, contact the Old Mutual Self-Service Support Centre:

Technical Phone Support: 0860 60 65 00 (Mon–Fri: 08:00–17:00)
Technical Support Email: [email protected]

Complaints or escalation

If your claim is delayed, rejected, or disputed, South African regulatory processes require following a formal escalation hierarchy:

What should I do if I cannot get help?

Internal Escalation: Contact Old Mutual’s internal dispute resolution unit or speak directly with your assigned financial adviser or claims manager. Request a formal claim review in writing and log a reference number.
Internal Complaints Department: Email [email protected] or call 0860 63 43 57 with your policy details and written history of the issue.
External Ombud Escalation: If your claim complaint remains unresolved after engaging Old Mutual directly, you may escalate your dispute to the independent industry regulator:
- National Financial Ombudsman Scheme (NFO): Handles long-term insurance (life and funeral) and short-term insurance (motor and property) complaints. Visit www.nfos.org.za or call 0860 800 900.
- FAIS Ombud: Handles financial advice and intermediary service disputes. Visit www.faisombud.co.za.

For broader financial and retirement policy information, visit our resource on Insurance, Medical Aid, Retirement, And Provident Funds contact details.

What to prepare before contacting

Having all essential information ready when contacting support significantly reduces processing delays.

What information should I prepare?

Before calling, emailing, or starting an online session, gather the following:

Policy Information: Your policy number, plan details, or financial adviser details.
Identification: Clear copies of the policyholder and claimant/beneficiary ID documents or passport.
Death & Funeral Documentation (if applicable): Certified copy of the official death certificate, DHA-1663 form (Notice of Death), and police accident report number if death was due to unnatural causes.
Medical & Hospital Reports: Physician forms or medical attendant certificates for illness, disability, or terminal illness claims.
Bank Details: Proof of bank account details for benefit payout verification.

Related contact pages

To compare claim contact options or explore other leading South African insurers, visit these verified resource pages:

FAQs

What is the official way to handle old mutual claims contact details?

The most reliable way is to submit claims directly through official Old Mutual platforms—either online at oldmutual.co.za/claims, via WhatsApp (0860 933 333), or by calling 0860 222 274. Always verify that you are communicating on official web pages before sending identity documents or financial information.

What information should I prepare for old mutual claims contact details?

Prepare the policy number, South African ID numbers for the claimant and beneficiary, certified death certificates (for life/funeral claims), police accident reports (if applicable), and valid banking details for payout processing.

Is old mutual claims contact details available by phone, email or WhatsApp?

Yes, Old Mutual claims support can be accessed via phone (0860 222 274 / 0860 24 7 365), official email ([email protected]), and WhatsApp (0860 933 333). All communication channels should be cross-checked against Old Mutual’s official online contact page before submission.