King Price has no Johannesburg branch, and no branches anywhere. It is a direct insurer: one head office in Pretoria, one national number, and everything else handled by phone, WhatsApp, app or the self-service portal. Johannesburg clients use exactly the same channels as everyone else.
Local channels
- One national number for everything: 0860 50 50 50
- Claims: 0860 50 50 50, then press 1
- Client care: 0860 50 50 50, then press 2
- Sales: the same number, no extension
- WhatsApp on 0860 50 50 50. For emergency assistance, send the word emergency
- A King Price app and a self-service portal handle policy changes and documents without phoning
Address and hours
- Head office: Menlyn Corporate Park, Block A, 175 Corobay Avenue, Waterkloof Glen Extension 11, 0081, in Pretoria
- Monday to Friday: client care 06:00 to 23:00, claims 08:00 to 18:00, call centre 08:00 to 18:00
- Saturdays: online team 06:00 to 23:00, claims and call centre 08:30 to 13:00
- Public holidays: call centre 08:30 to 13:00, online team 06:00 to 23:00
- Client care and the online team run far longer hours than the claims desk, so an after-hours query is better placed online than by phone
Services handled remotely
- Personal cover: car, motorbike, home contents, buildings, personal accident, portable possessions, caravan and trailer
- Commercial cover: business, agri, community and engineering insurance
- Life insurance, written by a separate licensed company in the group
- Claims, policy changes and documents through the portal or app rather than a counter
- King Price publishes lists of approved providers, inspection centres and repairers on its website, which is what replaces a branch for anything physical
Parent organisation and escalation
- King Price Insurance Company Ltd is a licensed short-term insurer and registered financial services provider, company registration 2009/012496/06, FSP 43862
- King Price Life Insurance Ltd is a separately licensed long-term insurer, so a life policy query goes to the life contact route rather than the short-term one
- King Price publishes a compliments and complaints route on its website. To report suspected insurance fraud it points to the Insurance Crime Bureau on 0860 00 25 26
- An unresolved insurance complaint can be taken to the National Financial Ombud Scheme on 0860 800 900
Sources
- King Price contact us page, for the national number, the claims and client care menu options, the WhatsApp channel and emergency keyword, the full weekday, Saturday and public holiday hours and the Menlyn Corporate Park address
- King Price website footer, for the short-term and long-term licensing statements, the company registration number and the FSP number
- King Price website navigation, for the personal and commercial product ranges and the approved provider, inspection centre and repairer lists
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