Insurance & Medical Aid · Contact details
Absa Short Term Insurance Contact Details
For Absa short-term insurance claims or policy queries, call 0860 20 21 22, which is answered 24 hours a day. Absa’s short-term insurer is Absa Insurance Company Limited, which covers cars, buildings, home contents, portable possessions and boats, and also runs the fully digital Activate product and legacy idirect policies.
This page covers Absa’s car and home insurance only. For Absa’s banking numbers, see the main Absa contact details page.
Absa short-term insurance contact details at a glance
| Route | Details |
|---|---|
| Claims or policy queries (24 hours) | 0860 20 21 22 |
| Car insurance | 0860 111 630 |
| Household contents insurance | 0860 100 876 |
| Building / Homeowner’s Comprehensive Insurance | 0860 100 876 |
| Building / HOC email | adminhoc@absa.co.za |
| Portable possessions insurance | 0861 722 272 |
| idirect policies | 0860 20 21 22 |
| idirect email | idirect@absa.co.za |
| Activate (digital car & home insurance) | 0860 222 762 |
| Activate email | activateadmin@absa.africa |
| Self-service portal (submit/track claims) | Absa Self-service Portal |
| Activate office hours | Monday to Friday 08:00 to 16:30 |
| Head office | Absa Towers West, 15 Troye Street, Johannesburg |
Official Absa insurance route
Absa’s car insurance page gives 0860 20 21 22 as the number for claims or policy queries, open 24 hours. The same number serves idirect policies, which can also be emailed at idirect@absa.co.za.
Absa’s talk-to-us page lists separate product lines: car insurance on 0860 111 630, household contents and building (Homeowner’s Comprehensive Insurance) on 0860 100 876, and portable possessions on 0861 722 272. Building queries can also go to adminhoc@absa.co.za.
Clients can also use the Absa Self-service Portal to submit a claim, track a claim, download documents, and view policy information and claims history.
Product and service support
Absa’s call-centre policies cover car, building, home contents, portable possessions and boat. Absa advertises discounts of up to 30% and 24-hour emergency assistance. Excesses are flat or fixed regardless of the claim, and there is no excess for windscreen chip repairs.
Activate is Absa’s fully digital car and home insurance. You quote, buy and claim in the Activate app, and Absa offers up to 40% cash back for good driving and a free telematics device. Activate’s office line is 0860 222 762, Monday to Friday from 08:00 to 16:30, and its email is activateadmin@absa.africa. For home, medical or roadside emergencies, Activate clients use the Emergency button in the app or call 0860 222 762.
Eligibility and policy requirements
Keep your policy number at hand when you call or use the portal. You need it to complete a vehicle self-inspection. Activate policies are managed through the Activate app, so have the app installed before you claim.
The insurer is Absa Insurance Company Limited, an authorised financial services provider (FSP 8030), registration number 2000/025898/06.
Escalation route
Absa’s insurance pages do not publish a separate escalation line. Start with the 24-hour line on 0860 20 21 22 or the product line for your cover, and keep your claim or policy reference. Absa’s head office is at Absa Towers West, 15 Troye Street, Johannesburg.
For other insurers, browse the insurance and medical aid hub or the insurance directory A listings.
Frequently asked questions
What is the Absa short-term insurance claims number?
Call 0860 20 21 22 for claims or policy queries. The line is open 24 hours.
What is the Absa car insurance number?
Absa lists 0860 111 630 for car insurance, and 0860 20 21 22 for claims and policy queries.
How do I contact Absa building or home contents insurance?
Call 0860 100 876. Building (Homeowner’s Comprehensive Insurance) queries can also be emailed to adminhoc@absa.co.za.
How do I contact Absa Activate insurance?
Call 0860 222 762, Monday to Friday 08:00 to 16:30, or email activateadmin@absa.africa. Claims are made in the Activate app.
Sources
- Absa, Comprehensive car insurance: absa.co.za/personal/insure/my-car-and-home/explore/comprehensive-car-insurance/, read 2026-09-26
- Absa, idirect insurance: absa.co.za/personal/insure/my-car-and-home/explore/absa-idirect-insurance/, read 2026-09-26
- Absa, Activate: absa.co.za/personal/insure/my-car-and-home/activate/, read 2026-09-26
- Absa, My car and home: absa.co.za/personal/insure/my-car-and-home/explore/, read 2026-09-26
- Absa, Talk to us: absa.co.za/talk-to-us/, read 2026-09-26