Searches for a Bidvest tracker lead to Bidtrack, a South African vehicle tracking business. Bidtrack publishes one national support line plus three regional offices, and only one of those offices has a direct number of its own.
Official contact channels
- National customer support: 0800 333 889
- Email: [email protected]
- Cape Town office: 021 557 1500
- Durban emergency number: 086 1234 911
- Request a call back form on bidtrack.co.za/contact
Johannesburg and Durban both publish the national 0800 number rather than a local line, so 021 557 1500 is the only regional direct number. The 086 number is published specifically as the Durban emergency contact and is not a general enquiry line, so keep it for an actual incident.
Note that Bidtrack does not describe itself as part of any group on its own contact page. If you are actually looking for the Bidvest Group rather than the tracking business, that is a separate company with its own contact page.
What this organisation provides
The business supplies vehicle tracking and fleet management to both personal and business customers, and it operates fitment centres where units are installed. The personal and business offerings are presented separately on the site, and the business side covers fleet management rather than single vehicle tracking, so say which you need when you call.
Address and operating information
- Cape Town: 1st Floor, 4 Arnold Wilhelm Street, Parow East, Cape Town
- Johannesburg: 2 River Road, Riverview Office Park, Janadel Avenue, Halfway Gardens
- Durban: 90 Armstrong Avenue, La Lucia, 4051, with a postal address of PO Box 1181, Umhlanga Rocks, 4320
Fitment is done at a fitment centre rather than at these offices, so check where the nearest centre is before travelling to an office address for an installation.
Support and escalation routes
For a stolen vehicle, report the theft to the South African Police Service as well as to Bidtrack, because a recovery operation does not replace a criminal case and an insurer will require the case number. For an account or billing problem, use the national support line first.
A tracking subscription is a service contract, so an unresolved dispute about billing, cancellation or the service itself goes to the Consumer Goods and Services Ombud on 0860 000 272, with the National Consumer Commission above it. Where tracking was fitted as a condition of an insurance policy, the requirement comes from the insurer rather than from Bidtrack, and a complaint about that condition or about a declined claim goes to the National Financial Ombud Scheme South Africa on 0860 800 900 instead.
Sources
- Bidtrack contact page: bidtrack.co.za/contact
- Bidtrack website: bidtrack.co.za
- Consumer Goods and Services Ombud: cgso.org.za