HiFi Corp is a South African electronics and appliance retailer. The contact routes below were read from the HiFi Corp website on 31 August 2026.
Official contact channels
- WhatsApp support: 0860 459 459
- Email: the Email Us form on hificorp.co.za
- Information Officer, privacy and data requests: 0860 900 100
- Branches: the Find A Store locator on hificorp.co.za
HiFi Corp presents 0860 459 459 under WhatsApp Us rather than as a voice line, so treat it as a messaging channel. That suits electronics support well – you can send a photograph of a serial number, an error message on a screen or a damaged item, which is usually faster than describing it.
The 0860 900 100 number is published for the Information Officer, who deals with personal information requests under POPIA. It is not a sales or repair line, and you may encounter the same number on other retailers in the same group, because the Information Officer role is shared rather than the call centre.
What this organisation provides
HiFi Corp sells televisions, audio, computing, cellular and home appliances, in store and online. Its published customer routes include returns and refunds, delivery information, registration and rewards, and a Scam Alert page.
Electronics complaints divide into three kinds, and knowing which you have decides where it goes:
- A defect within six months of delivery. The Consumer Protection Act gives you the choice of a repair, replacement or refund – the retailer does not get to insist on a repair.
- A manufacturer warranty claim. Handled against the manufacturer terms, often through an authorised repair agent rather than the shop.
- An extended warranty or device insurance sold at the till. Usually a separate insurance product with its own underwriter, and its own claims route.
Before contacting HiFi Corp, have the invoice, the product serial number and the date of purchase. Photograph the serial plate before you hand a device in – it is the reference a repair is tracked against, and it is on the item you no longer have.
Remove or back up your data before submitting any phone, tablet or computer for repair, and remove SIM and memory cards. Repairers generally will not accept responsibility for data loss, and a device may be factory reset as part of a repair.
Address and operating information
HiFi Corp trades as Pepkor Trading Ltd Pty t/a HiFiCorp. Use that name, not the brand alone, in a formal complaint or legal letter, since that is the contracting party.
The retailer does not publish support operating hours or per-branch telephone numbers. Branch hours differ and are shorter on Sundays and public holidays. Check through the store locator before travelling, particularly for a repair drop-off or collection, since technical desks often close earlier than the shop floor.
HiFi Corp publishes a Scam Alert page. Electronics retailers are heavily impersonated in fake-deal scams using cloned branding and lookalike domains, so check it before paying anyone claiming to represent HiFi Corp outside its own website or a physical branch.
Support and escalation routes
Start at the branch that sold the item, then WhatsApp on 0860 459 459 or the Email Us form, quoting the invoice number, branch and serial number. Ask for a job or reference number for any repair, and keep the receipt you are given when handing over a device – without it, proving what was submitted becomes difficult.
If it is unresolved:
- Defective goods, refunds and repair delays: the National Consumer Commission, under the Consumer Protection Act
- An extended warranty or device insurance claim: National Financial Ombud Scheme, 0860 800 900, [email protected] – check the certificate for the underwriter name first
- A credit or instalment agreement: National Credit Regulator, 0860 627 627, [email protected]
Sources
- hificorp.co.za contact page and published trading entity details, read 31 August 2026
- ncr.org.za and nfosa.co.za published contact details