Truworths runs two customer lines, and they are not interchangeable: 021 460 2300 is customer service, and 087 285 9401 is online shopping. Each has its own mailbox to match. The split follows the way the business works — Truworths is a store-account retailer first and an online shop second, so a query about your account, a statement or a payment is a different conversation from one about a parcel that has not arrived. Working out which side your question sits on before dialling is what avoids a transfer. There is a third route that catches people out: paying your account is handled online through its own facility rather than by phoning either line. All details below come from Truworths’ own website.
Official contact channels
- Customer service: 021 460 2300, or [email protected]
- Online shopping: 087 285 9401, or [email protected]
- Pay your account: a dedicated online payment route on truworths.co.za
- Store finder: the Find a Store tool, and the route for anything involving a physical item
- Self-service: the FAQs and Help sections, plus a customer profile login
Note that the customer service number is a Cape Town landline rather than a share-call number, so it is charged as an ordinary call and is dialable from abroad as +27 21 460 2300.
What this organisation provides
Truworths is a South African fashion retailer selling women’s, men’s and kids’ clothing alongside beauty and homeware, through a national store network and an online store, and offering a store account. The legal entity is Truworths Limited, CIPC registration number 1940/013923/06, and it is a registered credit provider under NCRCP45. That credit registration is the reason the account side is regulated separately from the shopping side, and it determines where an unresolved account complaint goes.
Address and operating information
Truworths publishes no head office street address or contact centre operating hours on its site. Store trading hours vary by branch and are shown in the store finder; a store inside a shopping centre keeps the centre’s hours rather than the retailer’s own. Truworths offers free in-store collection and free returns and exchanges in-store, so for a return the branch is generally the faster and cheaper route than arranging anything by phone.
Support and escalation routes
- Decide whether the query is account or online order, and use the matching number and mailbox. This is the single most common cause of delay.
- Quote your account number for a statement or payment query, and your order number for a delivery or return.
- Follow up in writing to the relevant mailbox if a call does not settle it, so there is a dated record.
- Because Truworths Limited is a registered credit provider under NCRCP45, an unresolved account complaint can be taken to the National Credit Regulator once its own process is exhausted.
- A complaint about goods or service, rather than credit, falls to the Consumer Goods and Services Ombud instead.
Sources
The telephone numbers, email addresses and registration details on this page were read from the Truworths website at truworths.co.za on 31 August 2026, where they appear in the site footer. Note that truworths.co.za/contact-us returned an error page on that date. Truworths publishes no contact centre operating hours, and this page does not supply any.
Additional contact routes
- WhatsApp (send Hi) –
021 460 2303